Password lost

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  • hmac
    Trusted Tech

    100+ Posts
    • Aug 2009
    • 129
    #1

    Password lost

    Hello,

    I have a DSc428 and an MP2550 with the client to change the administrator password and supervisor. But he does not remember more.

    The machines are locked.

    How to unlocked?

    For DSc428 I found in the service manual code SP-7-810-1, but when I go into SP mode there is not this code SP.
    There is there a code to bring up the code for SP.
    (eg as for the double counting -> # system SP)

    Thanks you in advance
    _________________
     HMac.
    _________________
    Tags: None
    • Tonerbomb
      AutoMajical Resolutionist

      Site Contributor
      2,500+ Posts
      • Feb 2005
      • 2589
      #2
      Re: Password lost

      Originally posted by hmac
      Hello,

      I have a DSc428 and an MP2550 with the client to change the administrator password and supervisor. But he does not remember more.

      The machines are locked.

      How to unlocked?

      For DSc428 I found in the service manual code SP-7-810-1, but when I go into SP mode there is not this code SP.
      There is there a code to bring up the code for SP.
      (eg as for the double counting -> # system SP)

      Thanks you in advance
      If they changed the supervisor password(which they shouldn't know about) your only hope is to reset the NCS (network control service)settings in sp mode. Other wise you'll be replacing the NVram.
      Mystic Crystal Revelations

        Comment

        • zed255
          How'd ya manage that?

          1,000+ Posts
          • Dec 2009
          • 1024
          #3
          Re: Password lost

          Do a search for 'factory mode' (sorry I will not tell you here) and run SP 5-846-46. This SP will only show in factory SP, not in normal or special SP.

            Comment

            • JustManuals
              Field Supervisor

              5,000+ Posts
              • Jan 2006
              • 9838
              #4
              Re: Password lost

              This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from


              Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


              Paul@justmanuals.com

                Comment

                • wilez
                  Technician

                  Site Contributor
                  50+ Posts
                  • Jan 2011
                  • 54
                  #5
                  Re: Password lost

                  NVRAM! again NVRAM!!

                  Order it save yourself the time of trying only to order the NVRAM.

                  From experience this comes from!!
                  https://t.me/pump_upp

                    Comment

                    • zed255
                      How'd ya manage that?

                      1,000+ Posts
                      • Dec 2009
                      • 1024
                      #6
                      Re: Password lost

                      Originally posted by wilez
                      NVRAM! again NVRAM!!

                      Order it save yourself the time of trying only to order the NVRAM.

                      From experience this comes from!!
                      Yes, replacing the NVRAM works just fine. Be sure to manually re-input the non-default data after initializing.

                      I'm just pointing out that there is another option (there is actually another one yet again that is more involved as it related to an NVRAM data download, file modification and NVRAM upload). I will not divulge the factory SP mode here but it is already out on the 'net if someone wants to look for it. Running the appropriate SP will save much hassle. The other option is also outlined here on CTN.

                        Comment

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