Resolution
Strange as it may seem. Ricoh engineer visited the site and went through all the troubleshooting steps that I had tried previously with no positive results (including HDD replacement). He finally tried everything he could think of even though apparently unrelated to the web interface. One of the things he attempted was removal of the fax board. Success! And it is consistent. Putting back the fax board resulted in the same error behavior in the ADD USER function of the WIM, taking it out clears the error. The fax option was functioning perfectly with no errors and is the correct fax option for the machine. How this would cause the error behavior is unknown. The script for the web interface resides on the controller board so maybe the fax board has some error on it that allows it to function but causes the WIM error? Who knows. They are going to attempt replacement of the fax board (the customer requires it) and we hope that the error won't return with the new fax option installed.
Strange as it may seem. Ricoh engineer visited the site and went through all the troubleshooting steps that I had tried previously with no positive results (including HDD replacement). He finally tried everything he could think of even though apparently unrelated to the web interface. One of the things he attempted was removal of the fax board. Success! And it is consistent. Putting back the fax board resulted in the same error behavior in the ADD USER function of the WIM, taking it out clears the error. The fax option was functioning perfectly with no errors and is the correct fax option for the machine. How this would cause the error behavior is unknown. The script for the web interface resides on the controller board so maybe the fax board has some error on it that allows it to function but causes the WIM error? Who knows. They are going to attempt replacement of the fax board (the customer requires it) and we hope that the error won't return with the new fax option installed.
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