mp c3500 not adding toner black

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  • Dexor
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jan 2010
    • 223

    #1

    mp c3500 not adding toner black

    Everything mechanical works - toner bottle rotates, pumps are working (swapped them, they are identical) but for some reason toner gets depleted. I read somewhere nvram is corrupted. Any clues?
  • gaudin
    Technician
    • Mar 2008
    • 39

    #2
    Re: mp c3500 not adding toner black

    Maybe Development Unit...or Drive Unit.
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    • ss12
      Trusted Tech

      250+ Posts
      • Jul 2008
      • 289

      #3
      Could be dev clutch maybe?

      Comment

      • Bantams
        Senior Tech

        500+ Posts
        • Jun 2012
        • 603

        #4
        Re: mp c3500 not adding toner black

        The Pipes Blocked.

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        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900

          #5
          Re: mp c3500 not adding toner black

          Or a pump, comes with the tubing.
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          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

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          • Llama God
            Service Manager

            1,000+ Posts
            • Mar 2009
            • 1353

            #6
            Re: mp c3500 not adding toner black

            1) Dev drive gears.

            2) Pump

            3) Blocked pipes

            4) The dev drive gears behind the dev unit on the frame of the machine

            5) Dev clutch

            6) Dodgy toner cartidge (if it's a compat)

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            • Dexor
              Trusted Tech

              Site Contributor
              100+ Posts
              • Jan 2010
              • 223

              #7
              Re: mp c3500 not adding toner black

              Originally posted by Llama God
              1) Dev drive gears.2) Pump3) Blocked pipes4) The dev drive gears behind the dev unit on the frame of the machine5) Dev clutch6) Dodgy toner cartidge (if it's a compat)
              thanks, my buddy us handling the issue as it is becoming personal to him. I will update this mystery as all of the above have apparently been tested and in working order. There is a TIB about it referring to corrupt nvram or old firmware.

              Comment

              • impetus73
                Technician

                50+ Posts
                • Mar 2012
                • 75

                #8
                Re: mp c3500 not adding toner black

                If the customer just changed the toner cartridge, and it will not fill up, and just ask for more toner, then it's the pump. If not, then check if the rubber tube from the toner hopper, to the toner pump is clogged. I use pliers to pinch the tube all the way, to crush the blocking toner lumps, then pressured air on a can to blow it clean. Use an empty paper box or something to blow the toner into, as it will make a mess. Or just replace the tube.

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                • Scooper123
                  Junior Member
                  • Aug 2012
                  • 6

                  #9
                  Re: mp c3500 not adding toner black

                  Hi,

                  I can almost guarantee that this is the toner pump i must have fitted over 50 of these, if non oem toner is used then its 100% the problem. when you change it i would also give the nozzle a clean too.

                  Regards

                  Comment

                  • duct tape
                    Technician

                    50+ Posts
                    • Jun 2009
                    • 87

                    #10
                    Re: mp c3500 not adding toner black

                    I agree the pump is always the problem, in my experience, with this problem. I've never seen anything else on these machines.

                    Comment

                    • Colonel Bogey
                      Technician
                      • Mar 2010
                      • 19

                      #11
                      I've only ever changed one pump. Invariably I've always found the supply pipe is blocked.

                      Comment

                      • Llama God
                        Service Manager

                        1,000+ Posts
                        • Mar 2009
                        • 1353

                        #12
                        Re: mp c3500 not adding toner black

                        Originally posted by Colonel Bogey
                        I've only ever changed one pump. Invariably I've always found the supply pipe is blocked.
                        You need to get out more, the pumps are absolute shite on these.

                        Comment

                        • Bantams
                          Senior Tech

                          500+ Posts
                          • Jun 2012
                          • 603

                          #13
                          Re: mp c3500 not adding toner black

                          Does it actually say Loading Toner when you remove and replace/refit the bottle?

                          If not it could possibly be theres a Cover Open

                          Comment

                          • Zeldaman
                            Senior Tech

                            500+ Posts
                            • Mar 2011
                            • 946

                            #14

                            Comment

                            • JustManuals
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2006
                              • 9838

                              #15
                              Re: mp c3500 not adding toner black

                              This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from

                              Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


                              Paul@justmanuals.com

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