Odd MP 2550 Fax Issue

[Herrmann]

Re: Odd MP 2550 Fax Issue

And they never had a problem with the previous Ricoh 2045 receiving from this customer.

Do you have access to the 2045? if so, i would try to save, note, printout, whatever... all of the settings and try to migrate them to the new mashine.

BTW.: You never ment getting an error code, make an sp print and print out all logs and check for error codes, then post them here.
BTW2.: i would try to set the ncu parameters to malaysia or south africa

[ucinn]

Re: Odd MP 2550 Fax Issue

Ok I'm just back from a 2+ hour visit to this oh so fun machine.

Here's what I did this morning (all suggestions made in this thread)...
1.) Decreased the initial TX and RX speed in SP 1-105-004
2.) I increased the RX equalizer from "none" to "Medium" in SP 1-105
3.) I attempted to switch the country code to "other" but in my service manual "other" does not appear in the list and so I left it set to USA (17)
4.) ECM is turned off

I rebooted several times as I changed settings. All the while one of the problem fax customers is sending a 2 page fax. The machine was receiving the first page and would print it out but never printed the second page. The senders machine errored saying the fax was un-sent.
So the senders machine kept sending it 3-4 times. And always I received a first page but nothing more.

It was still receiving just the first page of the fax. And they never had a problem with the previous Ricoh 2045 receiving from this customer.

STUMPED!!

Changing these settings was a pain in my a$$. I had never even looked at these SW's, let alone figuring out how to change the right bit number.
And the manual is telling me one number -01 and that number accessed a different number...jeez I got it figured out but man there has to be a better way to handle this type of software altering...bit switches and hexidecimal numbers, really in 2012 we still don't have a better interface than this...LOL ok off my soap box.

Also to answer another question posed by someone...yes the customer is on a voip phone setup, as was the previous piece of equipment that was working just fine.

Any other ideas would be appreciated...thanks

Jeff in STL

Jeff, these machines pretty much hate VOIP..Cisco recommends decreasing the speed to 9600..you said you lowered it, but not sure what you lowered it too. Also I alway put the equilizers on high... they also recommend turning off ECM which you did. If you are above 9600, that still could be the problem.

[Foo]

Re: Odd MP 2550 Fax Issue

Jeff, these machines pretty much hate VOIP..Cisco recommends decreasing the speed to 9600..you said you lowered it, but not sure what you lowered it too. Also I alway put the equilizers on high... they also recommend turning off ECM which you did. If you are above 9600, that still could be the problem.

Ok I'll up the EQ from what it's set at to High. And initial TX and RX to 9600.

Any ideas about country settings? Above someone said set to "other" I didn't see "other" to change it to.

Thanks for everyones help...still hoping for a fix.

Jeff D.
STL

[ucinn]

Re: Odd MP 2550 Fax Issue

Ok I'll up the EQ from what it's set at to High. And initial TX and RX to 9600.

Any ideas about country settings? Above someone said set to "other" I didn't see "other" to change it to.

Thanks for everyones help...still hoping for a fix.

Jeff D.
STL

I've never had to nor have I changed the country code.