PCU approaching its life cycle soon
Plain and simple dont muck around and replace the PCU instead of giving yourself or others work.
You are the tecky on this call and you take the PCU apart to CLEAN the charge roller to prolong the CQ and now the customer is happy you finish and leave. Its 2 weeks later app and i have had a busy day its 4pm and im hoping to be sent home, I get a call from office that the customer you were at 2 weeks ago has CQ issues.
I arrive at site to have a look and its the same problem you had, So now im stripping down the PCU to get to the charge roller and now im listening to the Customer bang on about how i am doing everything you did on the call, how sick she is of the machine, how you only left and the problem started etc. I now have to assure her that i will do my best to provide a good service and continue to clean and hoover out the excess toner which has spilt over due to a faulty charge roller. I finally finish after 45 mins and report to the Customer that i will have to return with a PCU to solve the problem. The customer then says she/he knew that was the problem all along why did you not bother ordering it etc, now i have to wait and will my copying be affected for long to which i must promise within the next few days to a week.
I place the order and unfortunately you have used the last PCU on another call (F**K you anyway) so another must be ordered and could take a while. Its exactly a week and a day and the PCU is due in the following day So the Customer is now in a PI**Y humour and forgotten all about you and has it in for me because i did my job and was unlucky not to have the PCU in stock when needed. I have now been reported to my SM for promising her that i would have her machine perfect within a week to stop her ranting on about you and Calling in complaining....
So there is a Lesson, Do not cause yourself work or make work for others when you know it wont last. If it needs replacing soon.. Replace it sooner rather than later saving not only yourself but me the hassle
I taught this post was so good i gave it, its own thread do you agree.
MASTERCHIEF
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