Mp5000b Sc819

[Jomama46]

Set this machine up the other day and it copied fine. I put the Fax module in and it coded out SC819. I reseated the jumper on the batter board and the board itself. Powered up and it coded out again. I called Ricoh and they said "They have had some reports of this,take the fax module out or it may blow the controller."
So I removed the fax module and damn it, its still coding out.
It comes to ready and about 20 sec later it codes. If after Ready i press the FAX button, it codes immediately. But thats probably because the module isn't present anymore. I considered flashing the firmware but altho it presents the "preparing to load firmware" screen, it codes out
Always the same SC819
7061 6765
6f75 743a 20

I am trying to get a controller and fax module but my delima is if this a common problem, whats to say another fax board wont blow the new controller.
Anybody seen or have any info on this situation on the MP4000 or5000?
BTW, the way I found this site is I Googled "SC819" isn't that a gas?!

[Ollie1981]

I've only got very limited experience with this machine so far. Aren't they the latest iteration of the NAD/1035 Adonis engine?

I've only seen two to date, and they were just the usual "customer education" calls so I've not actually got down to the nuts and bolts of the thing yet.

[Jomama46]

Yes they are replacements for the 35 and 45. The box looks more like the MP3500/4500 color machines tho. and the fuser has a belt. Also weird is the same dev and PCU but they are screwed together like their slower brothers.

[iMind]

SC 819

HI, theres no problem with your fax unit, just put in extra memory card 256mb and the machine will work. almost all ricoh though that SC when lack of memory, alasse klar lol

[Jomama46]

Thanks for the reply iMInd but the fax is out of the machine and it still codes out. You may be right but I don't think 819 is related to memory. It is a kernal problem.

[iMind]

Thanks for the reply iMInd but the fax is out of the machine and it still codes out. You may be right but I don't think 819 is related to memory. It is a kernal problem.

[Cipher]

The last time I had a SC819 it was on 2045 and it did turn out to be a defective controller in the end.
Of coarse I tried booting from a PCMCIA flash card, replacing the HDD and memory DIMMs before reaching that conclusion and ordering a new board down.

[Jomama46]

Thanks Daz I read that thread.

[iMind]

Thanks Daz I read that thread.

OK, DaZ can be right but remember that this happend when you where instaling the fax unit,RIGHT? this happend to me when I instaled fax units more than once, did you insert the FAX serial number in SP 3.102 in fax SP. When you switch on the machine did ti tell you that the SDRam has been formatted due to a problem with SDRam?

[Jomama46]

OK, DaZ can be right but remember that this happend when you where instaling the fax unit,RIGHT? this happend to me when I instaled fax units more than once, did you insert the FAX serial number in SP 3.102 in fax SP. When you switch on the machine did ti tell you that the SDRam has been formatted due to a problem with SDRam?

No and No, the machine coded out right away

[iMind]

No and No, the machine coded out right away

[Cipher]

• The machine may issue SC819, SC820 if the jumper is not set to "ON" correctly. (Sometimes
these SC codes are not issued.)

You don't need extra ram but there is normally a block jumper that needs to be moved to enable the battery for the fax memory on most fax options.

Otherwise you will keep getting that formatted message, and in this case maybe SC819 as the SM suggests.

[Jomama46]

From the beginning of the thread

I reseated the jumper on the battery board and the board itself.

[Cipher]

Order a new controller and fit it without the fax unit.

Then ask your boss if you should fit the fax option knowing it may cause the same fault again.
If it works great, if it does not then you need to raise the issue with Ricoh again.

[I]Without a RTB on the issue there is not alot else you can really do.

[Jomama46]

Solved

So I received the new controller board today, fitted it and turned the machine on. SC819!
So I got on the phone to Ricoh again. This time they said Turn off SP5985.
I did and the problem went away.
So I refitted the old controller. NO SC
So I reinstalled the fax unit. NO SC
So I installed the print/scan kit and enabled 5985-1 NO SC.

Whew, and they ask me why I drink!