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Re: Getting PDF Docs to print on forms aka set margins
When you look at the PDF's original Properties, what is the document's original size? if it's anything other than 11 x 8 1/2 it will take some tweaking to get it to fit on 11 x 8 1/2.
Don't assume that all originals are 11 x 8 1/2 or A4 or anything standard. The last person that asked me this question had a PDF original document that was 47.625" x 34.5".If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: Getting PDF Docs to print on forms aka set margins
It is an 11x81/2 doc. it is a blue cross form.Comment
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Re: Getting PDF Docs to print on forms aka set margins
Some basic info: Which model machine, which OS on the desktop, and which driver is being used?“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Getting PDF Docs to print on forms aka set margins
While the document may actually be 11 x 8 1/2, what blackcat is suggesting, is that sometimes the formatting (or whatever) causes it to be displayed as something slightly different. It needs to be displayed that way exactly in the print dialog box prior to printing. Basically wysiwyg (what you see is what you get), and I'm unclear whether or not that's what you're saying here?
I can't recall having a case where what was displayed in the dialog box, was not what was output to the printer (as far as margins and sizing goes).
If you've exhausted all possibilities with Adobe, maybe try another PDF reader like "Foxit". That's been my preference for PDf's for a long time now.
Bye the way, what machine are we talking about, and is it the same result from all PC's? Is there another printer in the office that you can try, and does it work properly?
Can you download a (blank) copy of the doc, and try it on another printer somewhere else and/or upload it here?Comment
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Re: Getting PDF Docs to print on forms aka set margins
MP 2550
Tried PCL 6, RPCS, PCL universal
Windows 7 32 Bit.
I have tried it from 2 mini's if that makes a difference.
There is a Dell in the office which has the same issue although I haven't played with it much.Comment
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Re: Getting PDF Docs to print on forms aka set margins
Could you have the customer print a sample to a file then give it to you?
Assuming it's PCL, there are various readers out there (such as PCL Reader from PageTech) that can render the image to screen, so that there would be no influence from any driver.
You could also try downloading the file to other models in your office to see if they respond the same way.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Getting PDF Docs to print on forms aka set margins
...If the Dell does it, and you've tried all you can to help, it's obviously a software/network issue and not the machine.
...bye the way 'yes' there is a P/S option for the machine that you stated there wasn't, but I don't think that's the issue.Comment
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Re: Getting PDF Docs to print on forms aka set margins
Thx for the help I may give Foxit a try. Do you set it up as a default PDF viewer?
What I meant to say was PS option is not installed on this machine...Comment
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Re: Getting PDF Docs to print on forms aka set margins
I use it as my default viewer and recommend it often, but that's just me. I find it quick to open , and less resource dependent. We all have our own preferences, but I think most agree that Adobe is cumbersome and a resource PIGComment
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Re: Getting PDF Docs to print on forms aka set margins
Just a thought.
Can you right click on one of the files and see which version of PDF it is?
I know that a lot of the newer machines have issues with very old versions.
For example, if it is 1.3, then it was created to Acrobat 4.0 standards, which are quite out of date and normally don't print so well on modern equipment. That would be where using a competitive reader such as FoxIt (As Sandman mentioned) could solve the issue.“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim HawkinsComment
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Re: Getting PDF Docs to print on forms aka set margins
A lot of these types of special applications are dos/as 400 driven even if they were giving a nice fancy windows look. On Konica and Toshiba devices there is a print settings option on the machine not the driver. From here you can change line spacing and inter-character spacing. This is probably where you need to change things to get it to work.And Star Trek was just a tv show...yeah right!Comment
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Re: Getting PDF Docs to print on forms aka set margins
Most of these software packages only support HP because it is the simplest driver available that is already loaded and tested within the OS.
The problem is in the software, not the peripheral.
Try an preloaded HP PCL driver directed to the machines raw port.
Single sided only. Don't get fancy.
It will prove a software problem and not a machine problem.
At the worst a simple solution to a difficult problem.Why do they call it common sense?
If it were common, wouldn't everyone have it?Comment
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Re: Getting PDF Docs to print on forms aka set margins
This is probably true, but then you will be changing the spacing for all print jobs in addition to this particular program output (moot point if they're only printing from this app). I had a similar issue at a CPA office that used specialized accounting software, it would shift the margin to one side. The issue was with the application itself, I had to talk to the software company help desk and fiddle with some buried settings within the program to get it right. It is outside the normal expectations of what the tech is supposed to do, but you got to weigh the negative of not helping them against the positive of exceeding customer expectations (and let them know that you're going above and beyond).
*I concur with nmfaxman's statementComment
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