request time out

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  • margic brian
    Technician
    • Jul 2012
    • 97
    #1

    [Misc] request time out

    my client has an mp171 she claims she cant print and scan her documents, so i tried pinging the machine instead i get a message "request time out " what could be the problem your help will be highly appreciated thanks
    Tags: None
    • ruben
      The New Guy

      1,000+ Posts
      • Oct 2012
      • 1204
      #2
      Re: request time out

      Is the machine set to DHCP or static IP? Is the IP on the same subnet as the PC(s)? Are you connecting to it's IP address or host name?

        Comment

        • sandmanmac
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Feb 2009
          • 3960
          #3
          Re: request time out

          Originally posted by margic brian
          my client has an mp171 she claims she cant print and scan her documents, so i tried pinging the machine instead i get a message "request time out " what could be the problem your help will be highly appreciated thanks

          You haven't even told us what you've done or checked....
          Is the NIC light on? NIC enabled?
          Maybe they installed a new router?
          Maybe the port is defective in the router?
          Maybe the cable is unplugged?
          Maybe the cable is defective?
          Maybe the IP address got changed in the machine?
          How about a little more info?\

          There's dozens of reasons when we have no details, and you've given us nothing to work with!

            Comment

            • Ollie1981
              Toner Monkey

              250+ Posts
              • Mar 2008
              • 418
              #4
              Re: request time out

              Originally posted by margic brian
              my client has an mp171 she claims she cant print and scan her documents, so i tried pinging the machine instead i get a message "request time out " what could be the problem your help will be highly appreciated thanks

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22858
                  #5
                  Re: request time out

                  Originally posted by Ollie1981
                  First thing to check, is the network cable plugged in? ...
                  Same in our office. "Won't print!"

                  Is it plugged in? Is it turned on? Is there a network cable? Is that cable attached to something?
                  (Somebody had disconnected the network cable to plug in a network phone.)
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Llama God
                      Service Manager

                      1,000+ Posts
                      • Mar 2009
                      • 1353
                      #6
                      Re: request time out

                      Originally posted by margic brian
                      my client has an mp171 she claims she cant print and scan her documents, so i tried pinging the machine instead i get a message "request time out " what could be the problem your help will be highly appreciated thanks
                      Yes, it's Brian again. What a surprise.

                        Comment

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