This customer has had this unit for about 3 years and has never had the fax hooked up. The print scan is fine.
I sent out today as they wanted to hook up the fax.
When I press the FAX key, nothing happens, no sound, no screen change. When I look at user tools or SP mode, all the fax options and settings are there.
Next I changed the default function to fax and rebooted. I got a fax screen but nothing else to indicate it was on. No click when I push "on hook dial" no number entry.
I replaced the FCU and MBU assy and got the exact same results. Checked the connection from the board to the controller(?).
I am thinking it must be the controller if thats what it is plugging into.
There is nothing in the MP2500 books about this option.,
Any help?
I sent out today as they wanted to hook up the fax.
When I press the FAX key, nothing happens, no sound, no screen change. When I look at user tools or SP mode, all the fax options and settings are there.
Next I changed the default function to fax and rebooted. I got a fax screen but nothing else to indicate it was on. No click when I push "on hook dial" no number entry.
I replaced the FCU and MBU assy and got the exact same results. Checked the connection from the board to the controller(?).
I am thinking it must be the controller if thats what it is plugging into.
There is nothing in the MP2500 books about this option.,
Any help?
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