MPc3500 SC 400

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  • MitchD
    Trusted Tech

    100+ Posts
    • Oct 2012
    • 164
    #1

    MPc3500 SC 400

    I have a MPc3500 that throws a SC 400 and will not let my tech run process control, toner add, and will not clear the code. My tech pulled and cleaned all drum units and ID Sensor board.


    Any ideas?


    Firmware is all current and the code just appeared out of the blue


    Thanks
    "Heavy music to the normal ear is nothing but a loud annoyance. Most people think of it as obnoxious, talentless music but to someone who really listens and is really in love with music knows how beautiful and amazing it can be" Tommy Rogers of Between The Buried and Me"
    Tags: cloth
    • ruben
      The New Guy

      1,000+ Posts
      • Oct 2012
      • 1203
      #2
      Re: MPc3500 SC 400

      Clean the ID sensor, make sure you remove all toner on the sensors as well as the frame around the sensors. If the message reappear replace the sensor.

        Comment

        • Eric1968
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2458
          #3
          Re: MPc3500 SC 400

          Make sure to clean the sensors with a wet cloth. If you use a dry one you generate static electricity which will attract toner to the sensors.

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