mp 5001

[T911]

This one is in a surrogates office. All copy jobs are good with white originals, any size. But when I try to get a copy of a death certificate (blue original) I get half of the image that is fine and the rest of the copy is totally black. Only with this color original. They yellow. Green. And peach which work fine. The blue I'm having trouble with is not a light or dark blue its somewhere in the middle.

[tcs04]

Re: mp 5001

Silly (?) question? Auto or manual I.D?

I'm taking a leap of faith here and assuming the Auto I.D system harks back to the older (MUCH older!) versions... AF2035 etc Which would give odd results with colours and solids on certain parts of the original in auto I.D mode..... see attached

[T911]

Re: mp 5001

Went back with sbu and ibu boards. Still half black copies from middle to trail with this blue original. Is there a scanner setting I need to tweak for color originals. Thx for any help

[rthonpm]

Re: mp 5001

Is it possible that the background design is triggering the anti-counterfeit function? Try enlarging or reducing the copy by 10-15 % and see if you get the same result.

I had a law firm that tried to copy currency as part of a receipt and they got something similar...

[copymutt]

Re: mp 5001

Sure sounds like the counterfit protection, Try moving the original down the page if its less than letter size or reducing it.
If it copies well the above is confirmed.


Copymutt

[T911]

Re: mp 5001

Sure sounds like the counterfit protection, Try moving the original down the page if its less than letter size or reducing it.
If it copies well the above is confirmed.


Copymutt

I tried different locations on the glass and reducing from legal to letter. Still the same thing. I think ur on to something with the counterfit. It is a death certificate that is giving me trouble in a surrogates office.

[copymutt]

Re: mp 5001

Just a thought on defeating/confirming counterfir protection. Maybe try text/photo or generation settings to hopefully overide the C/F kiking in.

[T911]

Re: mp 5001

Just a thought on defeating/confirming counterfir protection. Maybe try text/photo or generation settings to hopefully overide the C/F kiking in.

Yep, got u, tried that no luck.

[totoro]

Re: mp 5001

Just a thought , because I've never tried it myself, but what happens if you try scanning it to the doc server or to a folder or e-mail? Does it show up half black
?

[T911]

Re: mp 5001

Just a thought , because I've never tried it myself, but what happens if you try scanning it to the doc server or to a folder or e-mail? Does it show up half black
?

On the network but not using scan just print. Not set up to any terminal. Good thought.

[copymutt]

Re: mp 5001

Might be time for old school t.s. Can you make a copy on another machine that has no copy write protection & then try that copy on the 5001. If the result is the same I would assume you've ID'd the cause as copy write protection.

Copymutt

[T911]

Re: mp 5001

Might be time for old school t.s. Can you make a copy on another machine that has no copy write protection & then try that copy on the 5001. If the result is the same I would assume you've ID'd the cause as copy write protection.

Copymutt

Yep did that, they have another 1060 that it works fine on. But what could the solution be on this 5001.

[Shadow1]

Re: mp 5001

In order for this not to trip the counterfeit protection the copy must be enlarged more than 150% or reduced more than 50% - I fought with this at a county tax office where the state seal on their letterhead tripped it. Strange thing was that it would also activate in print mode, not just copy. Just cut a post-it to fit over any seal, and try it again. If indeed this is what's causing your problem, then I'm sorry, but there is no fix for it. Ricoh made the copy protection a lot stricter after people discovered they could copy money by placing it at a 45 degree angle on some old color machines, or simply use a B/W machine and custom mix their own green toner and developer.

Be thankful this isn't one of the really old color copiers where the anti-counterfeit software would completely brick the machine and an FBI agent would have to be dispatched to investigate and unlock it.