Our church has a Lanier LD160C set up on a LAN. When printing a 11x17 document, duplex print, and requesting multiple copies on the print job, the print job goes through to the Lanier, but it only prints out one page (on both sides), and stops. Error logs on the Lanier show nothing, and the print que on the Windows 7 workstation shows that the print job completed. We have tried this from two different work stations with the same results. The copier technician was in yesterday to work on the machine. Prior to that, there was no problem with printing this same document at 300 to 400 copies. He's due to be back in again tomorrow morning to look at it, but while talking to him on the phone, he has no idea what it might be. I am the IT guy for the church, and I'm quite knowledgeable regarding computers and networks, but have little experience with multi-function copiers, outside of setting the IP address on the copier and installing the drivers on the work stations. Anyone out there run into something similar, or have advice on where to start trouble shooting?
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
What emulation are you using (PostScript or PCL XL)? I've had booklet function conflicts between MS Publisher 2003 and the driver. In that particular situation I downgraded the driver to the next older version. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: Lanier LD160C - Printing Issues with Microsoft Publisher
I have the PCL5 drivers installed. According to the copier tech, this model does not have postscript installed. That's another issue I'm trying to work around, as we have one Pastor that insists on using a Mac, and we had to buy a printer for him to use with it, as I couldn't get it to print to the Lanier. I've read somewhere about open source alternatives for printing on Lion, but haven't gotten around to it yet.Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
I was not able to make the generic PCL driver work between Mac 10.7 and a Konica Minolta PRO950, but maybe you'll have more luck. With generic drivers there is always a potential conflict between the machine capabilities and driver capabilities, but worth a try.
I think I'd still go fishing for another version of the print driver, possibly with different (less bothersome) bugs. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
With Windows 7 - 64 bit, the Lanier site has either PCL5 or PCL6 listed for drivers as well as a universal driver. I'll try swapping out drivers in the morning and see if that gets me anywhere. Thanks.Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
One last thought: It doesn't come up very often, but I've seen situations where a print driver upgrade conflicted with an older version of the machine firmware. Perhaps you've got the opposite situation: maybe your tech upgraded the machine firmware, and a driver upgrade is also needed. Good luck. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
I'll run that by him in the morning. Thanks for the help.Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
It is possible that there is a paper size mismatch, and the printer is set with 'auto continue' set to 'immediate'. I believe this often results in the printer 'printing the job anyway' but you only ever get one copy.Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
I'll take a look at that as well. Thank you.Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
Let us know what you and the tech find out. Publisher has always been a trouble source for printing. A couple of other things to try:
1. Make sure that the Lanier is set as the default printer on the computer. If the file that's giving problems was made with another printer as its default, create a new file after changing the default printer and then copy and paste the contents of the original file over. I've seen (mainly in older versions of Publisher) where the default values for the file would be based on the default printer that the computer had when the job was created.
2. Try using the RPCS driver instead of PCL 5c. It's Ricoh's own driver for the machine so there are a lot more fine tuned options available for the machine and often the output is much better than what you get from PCL. I always recommend it to my customers if the driver is available for their model.
3. Send the job with all of the settings and then pause it in the queue before it finishes. Then take a look at the properties by right clicking on the job. There may be something that's getting changed somewhere in the processing. Also make sure that your printer port is set to LPR which the queue name 'lp'. In training Ricoh always recommended setting up the machines for LPR printing and I've never seen it cause an issue. Is the computer printing directly to the copier, or is there a print server?
4. As for the Mac, don't even bother with looking at other solutions beyond PostScript. Mac OS X uses CUPS as its print processor, which is built off PostScript. There are other drivers available that will emulate a PCL device, but I have yet to really see those work with colour machines or give you the full range of options that the machine is capable of.Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
Thank you for the help, and yes, I will reply with the outcome. Leaving in a little while to head that way. Again, thank you.Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
Sorry, forgot to answer your question. It is printing directly to the printer.Comment
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Re: Lanier LD160C - Printing Issues with Microsoft Publisher
The copier tech never did show up, but I did finally figure out what the problem was. It was a setting for the paper size in the program was mismatched from the size of the paper on the copier. She had a custom size of 17x11 instead of 11x17 in Publisher, and all it would do is print one page and stop. I changed the settings on the Lanier to auto detect paper size from the tray, and changed the paper size in Publisher to 11x17. All is now well. Again, thanks for the help.Comment
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