MP2500SP lost the SP part of it

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4299
    #1

    [Electrical] MP2500SP lost the SP part of it

    I'm servicing an MP2500SP (not the color model, mind you) which apparently lost all of the extras aside from the base copier-only model. Even when entering service mode, I've only got the option of getting into Copy SP - all the other modes are absent. Flashing the firmware (which only gives me the copier options) and enabling the network and usb connectors SPs gave no result whatsoever.

    I never installed one of these anew, but since it has MP2500SP on the door badge, I believe it came with scan/print from factory.

    Any ideas?

    Thanks in advance!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
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    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3964
      #2
      Re: MP2500SP lost the SP part of it

      It likely could have had all the options pre-installed, but have you made sure they are still intact? Starting with the Print/scan SD card in the bottom slot? Do we know if the functions were working up until recently or not?

        Comment

        • mrwho
          Major Asshole!

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 4299
          #3
          Re: MP2500SP lost the SP part of it

          The machine has no SD card installed, although, when checking the installation procedure on the manual, I don't see any mention of it anywhere. Should a printing/scanning MP2500 have an SD Card for sure? If so, then someone must've used it to store porn or something...
          ' "But the salesman said . . ." The salesman's an asshole!'
          Mascan42

          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
          Ibid

          I'm just an ex-tech lurking around and spreading disinformation!

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3964
              #4
              Re: MP2500SP lost the SP part of it

              Originally posted by mrwho
              The machine has no SD card installed, although, when checking the installation procedure on the manual, I don't see any mention of it anywhere. Should a printing/scanning MP2500 have an SD Card for sure? If so, then someone must've used it to store porn or something...

              Very funny!
              Yes, it needs (at minimum) a card in slot one
              MP2500.pdf

                Comment

                • Polarbear
                  Service Manager

                  1,000+ Posts
                  • Feb 2012
                  • 1070
                  #5
                  Re: MP2500SP lost the SP part of it

                  I have just confirmed this with one of my field techs that work mainly on these models. SD card =yes.
                  Press the GREEN button!!

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