Savin MP 2352sp Email Issue

[slamanna212]

Im at a client that has 2 Savin MP 2352's, both set up to scan to email addresses. 1 is working, 1 is not. It is not an exchange server its a pop3/smtp server from a company called Network Solutions.The settings are exactly the same on every screen except IP address. This is all i see in the system log



#[dcs_nas(117)]13/03/19 08:24:44 SMTPC: received error code. [503] (202) ERR:

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#[dcs_nas(117)]13/03/19 08:24:44 SMTPC: connection closed. (801) ERR:

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#[dcs_nas(117)]13/03/19 08:38:50 SMTPC: received error code. [503] (202) ERR:

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#[dcs_nas(117)]13/03/19 08:38:50 SMTPC: connection closed. (801) ERR:

[slamanna212]

Re: Savin MP 2352sp Email Issue

If those errors are SMTP error codes i found this:

http://www.prolateral.com/news-section/news-news/202-what-is-smtp-and-understanding-the-error-codes.html

503 - The server has encountered a bad sequence of commands.

[rsyarcia]

Re: Savin MP 2352sp Email Issue

Have you tried using the Ip Address of the working machine to the other one. Encountered this with a customer and it was An IP and port ISSUE. We isolated it by using the port(Where the Ok machine is connected) and IP.

[slamanna212]

Re: Savin MP 2352sp Email Issue

I wanted to use IP address from the start but i was told by their IT service that it changes so I have to use Hostname for all machines. If it maters they also have a c9120 that scanning is also working on. The one MP 2352 is the only one that isnt.

Im updating firmware as i type this to see if that helps.

[rthonpm]

Re: Savin MP 2352sp Email Issue

Is DNS set correctly on the device that's not working? From the op panel, when you enter the mail server name does a communication test work?

[rsyarcia]

Re: Savin MP 2352sp Email Issue

Ok.

[slamanna212]

Re: Savin MP 2352sp Email Issue

Everything was set correctly. No idea how but the user turned off SMTP auth. Turned it back on and it worked.