Ricoh MPC 3500 Add toner

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  • tbcnsp
    Technician
    • Aug 2011
    • 13

    #1

    [Misc] Ricoh MPC 3500 Add toner

    I have a Ricoh MPC 3500, changed 2 Black toners, OEM's. Machine will not kick off the Add Toner message. I changed the Black Toner motor. Still the same. Any ideas or suggestions will be greatly appreciated. Thx.
  • TonerMunkeh
    Professional Moron

    2,500+ Posts
    • Apr 2008
    • 3865

    #2
    Re: Ricoh MPC 3500 Add toner

    By black toner motor do you mean the pump?
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

    Comment

    • tbcnsp
      Technician
      • Aug 2011
      • 13

      #3
      Re: Ricoh MPC 3500 Add toner

      yes, pump

      Comment

      • tufbnme
        Trusted Tech

        250+ Posts
        • Feb 2008
        • 493

        #4
        Re: Ricoh MPC 3500 Add toner

        Go into the service program and turn off the toner end detect. I have had a few machines do this and after running them this way I could go back and turn on the detect and for some reason it worked again.

        Comment

        • Bantams
          Senior Tech

          500+ Posts
          • Jun 2012
          • 603

          #5
          Re: Ricoh MPC 3500 Add toner

          Are any Cover open signs showing on the display ?

          Comment

          • dickierock
            Trusted Tech

            Site Contributor
            250+ Posts
            • Jan 2010
            • 252

            #6
            Re: Ricoh MPC 3500 Add toner

            Is there some sort of detect sensor in the back of the machine that can get dirty or faulty.I vaguely remember an issue like this with an spc811 which is very similar.Anyhow I cleaned the sensor and also swapped it with another of the colors as it was easy to do.At least then if the issue came back for the other color I had moved the problem and hence the sensor would be faulty.
            Good Luck.

            Comment

            • tbcnsp
              Technician
              • Aug 2011
              • 13

              #7
              Re: Ricoh MPC 3500 Add toner

              Originally posted by Bantams
              Are any Cover open signs showing on the display ?
              None, but noticed a grinding noise

              Comment

              • tbcnsp
                Technician
                • Aug 2011
                • 13

                #8
                Re: Ricoh MPC 3500 Add toner

                Originally posted by dickierock
                Is there some sort of detect sensor in the back of the machine that can get dirty or faulty.I vaguely remember an issue like this with an spc811 which is very similar.Anyhow I cleaned the sensor and also swapped it with another of the colors as it was easy to do.At least then if the issue came back for the other color I had moved the problem and hence the sensor would be faulty.
                Good Luck.
                Now there is a grinding noise, every time I try to "add toner". I changed the PCU as well.

                Comment

                • Bantams
                  Senior Tech

                  500+ Posts
                  • Jun 2012
                  • 603

                  #9
                  Re: Ricoh MPC 3500 Add toner

                  The Grinding noise is probably definitely the Dev unit gears being worn down so there ya answer replace the dev unit assy it comes with dev in it btw.

                  Comment

                  • mabawser
                    Tech

                    100+ Posts
                    • Sep 2009
                    • 121

                    #10
                    Re: Ricoh MPC 3500 Add toner

                    this can also be the dev unit drive gear. if you pull out the whole pcu unit and look in behind it you can see 2 drive gears. the bigger one of the 2 touches the dev drive gears and can get worn. this will need replaced if worn.

                    if i remember right its in a weird place in the manual. if you cant find it let and that is your problem me know and ill have a look for you.

                    cheers

                    Comment

                    • CrapAimer
                      Trusted Tech

                      250+ Posts
                      • Jan 2010
                      • 296

                      #11
                      Re: Ricoh MPC 3500 Add toner

                      Change the black dev unit that will cure it.

                      Comment

                      • maniello71
                        Junior Member
                        • Apr 2013
                        • 7

                        #12
                        Re: Ricoh MPC 3500 Add toner

                        rubber tube clogged

                        Comment

                        • collme
                          Ricoh tech

                          Site Contributor
                          100+ Posts
                          • Apr 2010
                          • 221

                          #13
                          Re: Ricoh MPC 3500 Add toner

                          Originally posted by Bantams
                          The Grinding noise is probably definitely the Dev unit gears being worn down so there ya answer replace the dev unit assy it comes with dev in it btw.
                          X2 and dev drive gear in rear of m/c fails as well

                          Comment

                          • tbcnsp
                            Technician
                            • Aug 2011
                            • 13

                            #14
                            Re: Ricoh MPC 3500 Add toner

                            Originally posted by mabawser
                            this can also be the dev unit drive gear. if you pull out the whole pcu unit and look in behind it you can see 2 drive gears. the bigger one of the 2 touches the dev drive gears and can get worn. this will need replaced if worn.

                            if i remember right its in a weird place in the manual. if you cant find it let and that is your problem me know and ill have a look for you.

                            cheers
                            I went thru the manual, i could not find it.....well hidden....can you please point it to me. thanks

                            Comment

                            • tbcnsp
                              Technician
                              • Aug 2011
                              • 13

                              #15
                              Re: Ricoh MPC 3500 Add toner

                              Originally posted by CrapAimer
                              Change the black dev unit that will cure it.
                              I changed the dev unit, still the same.....

                              Comment

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