Savin 9250SSP - Scanning issue

[slamanna212]

Scanning to a network share

A color image takes 10 minutes
A Black and white image is instant

[teebee1234]

Re: Savin 9250SSP - Scanning issue

Does it take 10 min for the scan to complete processing and then sent (memory goes back to 100%) or 10 min for the file to show up in the client. Is this a pdf or jpeg format? Try switching the two file types and see if there is a difference. Make sure firmware is up to date and then check your compression settings.

[slamanna212]

Re: Savin 9250SSP - Scanning issue

They are using PDF

I am not there yet, it was elevated to me from another tech. I will update post with more info/solution if i find one when i get there this morning.

[rthonpm]

Re: Savin 9250SSP - Scanning issue

Check the resolution that scans are set at: for general documents, 300 dpi is usually sufficient even if they're colour. Compression, like teebee said, is also a good setting to check.

[slamanna212]

Re: Savin 9250SSP - Scanning issue

Ok im here now so i can give more info.

There are 3 machines all using the same delivery server.
PDF, 200 DPI

1 machine works great, the other two take 10 minutes or more to send 2 or more sheets as a pdf when 1 or more of then have any color in them. It will say processing.

Working:

Savin 9040

Not Working:
Savin 9250SP
Savin MP 7502

[slamanna212]

Re: Savin 9250SSP - Scanning issue

Issue is resolved!
Auto density needed to be turned on.