[Error Code] Replace c/unit fuser mp5002

[katash]

Good morning all,

please assist!
i have an issue of replace cleaning unit fuser unit but the copier is brand new!
i have reset the counters but to no avail i went a step further and replaced the NV ram's but the error will not go!
has any one come across this problem?
thanks in advance.

[Bantams]

Re: Replace c/unit fuser mp5002

Somebodys broken the Little actuator off the end of the Cleaning web.

[katash]

Re: Replace c/unit fuser mp5002

Somebodys broken the Little actuator off the end of the Cleaning web.

hi Bantams,

the actuator is intact i think you mean the one when the web run out it stops with an error?

[ZenElevations]

Re: Replace c/unit fuser mp5002

Was this issue ever resolved?

[Counsel]

Re: Replace c/unit fuser mp5002

Either the web was out, or SP 1902-001 needed to be set to 0 if it was just replaced.

[slimslob]

Re: Replace c/unit fuser mp5002

Either the web was out, or SP 1902-001 needed to be set to 0 if it was just replaced.

This particular model is a bitch on the web. There are 3 SP's that have to be cleared when the web is replaced. The web consumption counter, SP 1902-001, needs to be set to 0. Web PM counter has to be reset with SP 7804-005. The Web parts counter has to be reset using SP 7806-008. Once they have all been reset you then have to power cycle the MFP.

First time I had to do one of these I had to call Tech Support and find out what to do.