ALL Toners indicate EMPTY

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  • AlanHubb
    Junior Member
    • Jul 2013
    • 6
    #1

    [Error Code] ALL Toners indicate EMPTY

    I have here a Ricoh MPC 3500 with very strange toner issues.

    The machine has a FULL set of new toners but still indicates in the colour level chart that ALL toners are out.
    plus, on the bottom left of the touch panel it has been saying "Cyan almost empty" for the last 3 months.
    But, after all this going on, the machine still works with no problems at all.

    i have changed the Cyan toner pump and tube, along with trying other toner cartridges. (still no luck).

    surely there has to be some sort of reset code in SC mode?

    thanks.
    Tags: 500, email, mpc 3500, parts, reset, ricoh, ricoh 3500, service manual, toner, toner add, toner issues
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      Re: ALL Toners indicate EMPTY

      This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


      Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


      Paul@justmanuals.com

        Comment

        • Eric1968
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2458
          #3
          Re: ALL Toners indicate EMPTY

          Are you using OEM toner or that aftermarket sh.t?

            Comment

            • AlanHubb
              Junior Member
              • Jul 2013
              • 6
              #4
              Re: ALL Toners indicate EMPTY

              Originally posted by Eric1968
              Are you using OEM toner or that aftermarket sh.t?
              Im using Original OEM toner. (the good stuff).

                Comment

                • Eric1968
                  Service Manager

                  1,000+ Posts
                  • Jan 2009
                  • 2458
                  #5
                  Re: ALL Toners indicate EMPTY

                  Have you checked any SC-codes that are logged? Could be an RFID-problem.

                    Comment

                    • katash
                      Trusted Tech
                      • May 2010
                      • 221
                      #6
                      Re: ALL Toners indicate EMPTY

                      Originally posted by AlanHubb
                      I have here a Ricoh MPC 3500 with very strange toner issues.

                      The machine has a FULL set of new toners but still indicates in the colour level chart that ALL toners are out.
                      plus, on the bottom left of the touch panel it has been saying "Cyan almost empty" for the last 3 months.
                      But, after all this going on, the machine still works with no problems at all.

                      i have changed the Cyan toner pump and tube, along with trying other toner cartridges. (still no luck).

                      surely there has to be some sort of reset code in SC mode?

                      thanks.
                      you need to do engine firmware and system should sought you out

                        Comment

                        • Toledo
                          #7
                          Re: ALL Toners indicate EMPTY

                          Originally posted by AlanHubb
                          I have here a Ricoh MPC 3500 with very strange toner issues.

                          The machine has a FULL set of new toners but still indicates in the colour level chart that ALL toners are out.
                          plus, on the bottom left of the touch panel it has been saying "Cyan almost empty" for the last 3 months.
                          But, after all this going on, the machine still works with no problems at all.

                          i have changed the Cyan toner pump and tube, along with trying other toner cartridges. (still no luck).

                          surely there has to be some sort of reset code in SC mode?

                          thanks.

                          check the following

                          SP 3901 001 NEW PCU DETECT (SHOULD BE '1')
                          SP 3902 001~012 MANUAL NEW UNIT SET (SHOULD BE '0')

                            Comment

                            • ruben
                              The New Guy

                              1,000+ Posts
                              • Oct 2012
                              • 1203
                              #8
                              Re: ALL Toners indicate EMPTY

                              Or, faulty RFID board.

                                Comment

                                • slimslob
                                  Retired

                                  Site Contributor
                                  25,000+ Posts
                                  • May 2013
                                  • 36831
                                  #9
                                  Re: ALL Toners indicate EMPTY

                                  Originally posted by Eric1968
                                  Have you checked any SC-codes that are logged? Could be an RFID-problem.
                                  Since all four are bad it could be a loose connection to the RFID board or a bad board.

                                  Process Control, MUSIC, and TC Adjustment are all forbidden during toner near end. Change SP 3519-001,002,003 all to 0 to permit these function when add toner is displayed. SP 3045 can be used to disable Toner End Detection.

                                    Comment

                                    • Bantams
                                      Senior Tech

                                      500+ Posts
                                      • Jun 2012
                                      • 603
                                      #10
                                      Re: ALL Toners indicate EMPTY

                                      Hopefully he's either fixed it or scrapped the mofo in the last 3 months since creating this thread

                                        Comment

                                        • collme
                                          Ricoh tech

                                          Site Contributor
                                          100+ Posts
                                          • Apr 2010
                                          • 221
                                          #11
                                          Re: ALL Toners indicate EMPTY

                                          why scrap a perfectly good model of machine J lol

                                            Comment

                                            • Helios
                                              #12
                                              Re: ALL Toners indicate EMPTY

                                              It seems that these lot of machines are bad for not detecting new toner. 4502's seem to give me the worst grief when it comes to this problem.

                                                Comment

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