Admin Locked Out

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  • ctuinstra
    Technician
    • Apr 2011
    • 49
    #1

    [Misc] Admin Locked Out

    We have a customer that had a disgruntled IT manager. He changed all of the admin passwords on all of the devices and apparently changed the supervisor password on the Ricoh products (2 of them). Right now my options that I know of are to replace the NVRAM or possible have the Ricoh rep come to town and reprogram them. Any other options, I hate to replace the NVRAMs on these machines. I assume backing up the NVRAM is going to back up the admin and supervisor password, so that means we will have to re-enter all of the info.
    Tags: admin, customer, locked, nvram, password, replace, ricoh, supervisor, upload
    • Akitu
      Legendary Frost Spec Tech

      Site Contributor
      2,500+ Posts
      • Oct 2010
      • 2595
      #2
      Re: Admin Locked Out

      Originally posted by ctuinstra
      We have a customer that had a disgruntled IT manager. He changed all of the admin passwords on all of the devices and apparently changed the supervisor password on the Ricoh products (2 of them). Right now my options that I know of are to replace the NVRAM or possible have the Ricoh rep come to town and reprogram them. Any other options, I hate to replace the NVRAMs on these machines. I assume backing up the NVRAM is going to back up the admin and supervisor password, so that means we will have to re-enter all of the info.
      Replace your NVRAM and tell your customer to bill the repair to the disgruntled IT manager.
      Cthulhu for president! Why settle for the lesser evil?

        Comment

        • digicor
          Service Manager

          1,000+ Posts
          • Jul 2008
          • 1150
          #3
          Re: Admin Locked Out

          switch the nvram with one that is not locked from the same kind of machine, upload it to the machine, switch back to the old one and then back it up to the old nvram, this is the only way around this.
          you will have to re enter all the address book and other pwd's and user info

            Comment

            • Tonerbomb
              AutoMajical Resolutionist

              Site Contributor
              2,500+ Posts
              • Feb 2005
              • 2589
              #4
              Re: Admin Locked Out

              the last ditch effort: execute sp 5801-11 and clear the NCS, then 5801-14 for the UCS.
              Mystic Crystal Revelations

                Comment

                • turbojetboy
                  Trusted Tech

                  250+ Posts
                  • Aug 2009
                  • 279
                  #5
                  Re: Admin Locked Out

                  A while back user name "skynetto" released a little command prompt program that could reveal the username and passwords from a NV ram file, I tried it and it did work. Maybe do a search for this.

                    Comment

                    • JustManuals
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2006
                      • 9838
                      #6
                      Re: Admin Locked Out

                      I have that NVRAM program now. Email me at paul@justmanuals.com

                        Comment

                        • skynetto
                          Trusted Tech

                          250+ Posts
                          • Sep 2012
                          • 257
                          #7
                          Re: Admin Locked Out

                          Yes I confirm you can ask Paul for that program or send me the nvram file to reveal the password.

                            Comment

                            • drwevil
                              Technician

                              50+ Posts
                              • Nov 2013
                              • 53
                              #8
                              Re: Admin Locked Out

                              Hi
                              Does anyone have a link fro that program?

                              thanks

                                Comment

                                • Llama God
                                  Service Manager

                                  1,000+ Posts
                                  • Mar 2009
                                  • 1353
                                  #9
                                  Re: Admin Locked Out

                                  Go into factory SP mode and do 5846-046. That resets the username and password to defaults.

                                    Comment

                                    • drwevil
                                      Technician

                                      50+ Posts
                                      • Nov 2013
                                      • 53
                                      #10
                                      Re: Admin Locked Out

                                      Awesome thanks :-)

                                        Comment

                                        • Richariri
                                          Trusted Tech

                                          100+ Posts
                                          • Dec 2013
                                          • 163
                                          #11
                                          Re: Admin Locked Out

                                          Originally posted by Llama God
                                          Go into factory SP mode and do 5846-046. That resets the username and password to defaults.
                                          What else does it reset?

                                          i don't want a 'memory all clear' moment

                                            Comment

                                            • sandmanmac
                                              Field Supervisor

                                              Site Contributor
                                              2,500+ Posts
                                              • Feb 2009
                                              • 3963
                                              #12
                                              Re: Admin Locked Out

                                              Originally posted by Richariri
                                              What else does it reset?

                                              i don't want a 'memory all clear' moment
                                              It does 2 things:
                                              - Wipes out the Address book
                                              - Resets WIM password to default

                                                Comment

                                                • Wind Cool
                                                  Technician
                                                  • May 2014
                                                  • 82
                                                  #13
                                                  Re: Admin Locked Out

                                                  Originally posted by Akitu
                                                  Replace your NVRAM and tell your customer to bill the repair to the disgruntled IT manager.

                                                  What model your customer copier?

                                                    Comment

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