Ricoh 2022 admin password can't get into address book

[copyaction]

Customer never set up the scanner function and asked if I could set up a folder for scanning.When I tried to enter admin mode to access the address book the user/password where not any of the standard combinations.There doesn't appear to be a supervisor mode so I'm wondering is there an SP to reset the user/password back to default?

[Iowatech]

Re: Ricoh 2022 admin password can't get into address book

You shouldn't need Admin mode to get to the address book, it is in User Tools.
Unless they locked User Tools, then you need to talk to their IT people.

[copyaction]

Re: Ricoh 2022 admin password can't get into address book

You shouldn't need Admin mode to get to the address book, it is in User Tools.Unless they locked User Tools, then you need to talk to their IT people.

I have always used the WIM, I didn't know you could do it from User ToolsThis copier was a lease return so the previous owner reset the password, user tools is not locked but are you able to enter the user/password for folder authentication from usertools also?Thanks.

[copyaction]

Re: Ricoh 2022 admin password can't get into address book

You shouldn't need Admin mode to get to the address book, it is in User Tools.Unless they locked User Tools, then you need to talk to their IT people.

I have always used the WIM, I didn't know you could do it from User Tools.This copier was a lease return so the previous owner reset the password, user tools is not locked but are you able to enter the user/password for folder authentication from usertools also?Thanks.

[Iowatech]

Re: Ricoh 2022 admin password can't get into address book

As long as you can view the Address Book in User Tools, you should be able to make the changes there.

[sandmanmac]

Re: Ricoh 2022 admin password can't get into address book

The default credentials for the WIM on that older unit are:
username: administrator
pasword: password

[teebee1234]

Re: Ricoh 2022 admin password can't get into address book

This uses a Key Operator code, not a Login/password combo. You can reset it in service mode, not sure of the exact SP but you will find it in 5xxx.

[teebee1234]

Re: Ricoh 2022 admin password can't get into address book

For some reason I can't edit my above post, but the correct SP is 7-810 to reset (Access Code Clear).

[copyaction]

Re: Ricoh 2022 admin password can't get into address book

The default credentials for the WIM on that older unit are:username: administratorpasword: password

thanks, I did try that and every other possible combo I could think of

[copyaction]

Re: Ricoh 2022 admin password can't get into address book

For some reason I can't edit my above post, but the correct SP is 7-810 to reset (Access Code Clear).

I know, I tried to edit my double post above and edit just sat there

[sandmanmac]

Re: Ricoh 2022 admin password can't get into address book

For some reason I can't edit my above post, but the correct SP is 7-810 to reset (Access Code Clear).

You're right. No editing available or 'like' button. Also no' like history' in profile settings.

Also.
My android app has been down all day too

[teebee1234]

Re: Ricoh 2022 admin password can't get into address book

I know, I tried to edit my double post above and edit just sat there

You did catch the part about the Key Op code, no login/password on this model?

[copyaction]

Re: Ricoh 2022 admin password can't get into address book

You did catch the part about the Key Op code, no login/password on this model?

yes, but I was trying to log into the WIM where you click administrator at the top right of the page.

[teebee1234]

Re: Ricoh 2022 admin password can't get into address book

Got this from the Knowledge Base......What to do if the administrator password is forgotten Print Notify MePublished 08/15/2007 10:27 PM | Updated 06/30/2008 10:34 PM Answer ID 71499 | FAQ ID 71324 | Rank A2What to do if the administrator password is forgotten.Administrators do not need to enter a username. They only need to remember their password. If this password is forgotten, please try the following:1) The admin password is the same for both WebImageMoniter and telnet. Ask whether the customer remembers either of the two.2) Try the factory default "password".3) If both 1) and 2) do not work, a service engineer has to reset the password for the customer. Follow these steps:3-1) (IMPORTANT) Print a configuration sheet at the beginning. You will need the configuration sheet to restore the network settings. 3-2) Enter SP mode.3-3) Enter SP 5-801-011 (Memory Clear > NCS).3-4) Press [Execute].3-5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.3-6) Turn off the device, then turn it back on.3-7) Restore all the network settings to the values of the configuration sheet.3-8) The above steps should have reset the password to the factory default, "password".3-9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).

[teebee1234]

Re: Ricoh 2022 admin password can't get into address book

Well, when I pasted in the above info the formatting was a lot neater, after 'submit' it went south. Something going on currently with this site apparently. Hope it makes sense though.