Mpc 6501 error only on print

[digicor]

The mpc6501 has functional problems only when a print job is sent to it, not when copying
could this be a corrupt print driver?

[Eric1968]

Re: Mpc 6501 error only on print

Are there any SC's logged in SC-History? Could also be bad or corrupt data in the print jobs.

[ruben]

Re: Mpc 6501 error only on print

Ricoh are plagued by corrupt PCL and PS jobs causing SC errors, if you see a lot of SC899 or 9xx in the logging data then you have a corrupt print job in the queue. Updating the firmware is all you can do, if it still occurs you could send a capture of the print to Ricoh for analysis.

[Tonerbomb]

Re: Mpc 6501 error only on print

There was an issue with a recent version of acrobat reader causing sc 899 on Ricoh boxes, I think it was 11.22.xx. Google it thats where I found it.

[digicor]

Re: Mpc 6501 error only on print

thanks but now ive found out it does it on copy as well, is the corrupt prnt job the cause still?
im replacing the prnt controller today but if its in the copy as well im not sure this will fix it
ill check the job log.
Thanks

[TonerMunkeh]

Re: Mpc 6501 error only on print

I'm pretty sure replacing the controller will make no difference. Go into SP modes and check what SC codes have been registered when the functional restart occurs. It will probably be something to do with process control.

[digicor]

Re: Mpc 6501 error only on print

thanks for the heads up,

[turbojetboy]

Re: Mpc 6501 error only on print

If it's showing functional error on screen with a series of slow moving dots before it finally restarts, my money is on the itb assy. Most likely you will need to dissasemble and clean out unit, replace belt and you may even have to PM the pcus. The SMC report should give away the sc code related to the error. You just cant take any shortcuts with these machines, everything needs to be spot on for them to be reliable.

[teebee1234]

Re: Mpc 6501 error only on print

Many SC899 codes that only come up when printing are due to printing from a web page that has a URL longer than 63 characters. It's a bug that has been addressed recently with new firmware across multiple models, so make sure that you have the latest. That last 2 calls I had for this was when the user was printing a brochure from a Verizon web page (http://verizon.com/......./.../brochure). One account was a Verizon office, the other a law office. Another tech experienced this when the user was printing from a particular Comerica web page.

[slimslob]

Re: Mpc 6501 error only on print

There is a SP setting to force it to show the SC instead of doing the restart count down.

[digicor]

Re: Mpc 6501 error only on print

There is a SP setting to force it to show the SC instead of doing the restart count down.

which one is it?

[slimslob]

Re: Mpc 6501 error only on print

which one is it?

SP 5875-001 SC Auto Reboot. Set to 1 to display SC.

[digicor]

Re: Mpc 6501 error only on print

Now this machine has a error
sc 876-05 nvram or hd bad....
Can i do a hd format and clear this up? i dont think the nvram would just go bad but you never know
Im having this machine replaced if this cant be dealt with.
oh and thanks

[its_just_a_copier]

Re: Mpc 6501 error only on print

The mpc6501 has functional problems only when a print job is sent to it, not when copying
could this be a corrupt print driver?

SC899 has been mentioned quite a lot in the firmware updates so make sure its up to date.

Also format your HDD SP5832-001. This has fixed many SC899s (Before doing this make sure your address book is backed up)

[its_just_a_copier]

Re: Mpc 6501 error only on print

which one is it?

SP5875 Auto Reboot Setting

Set to 1