C3502 Firmware Failure

[glyn545]

Re: C3502 Firmware Failure

I have never had any problems with upgrading firmware, I probably do it on about 75% of the calls I go to (as hardly anyone else in my team seems to know how to do it), I select all relevant files at once and let the machine do it's thing, the LCDC is always the last one that the machines uploads, you can tell when this is loading as the light flashes on the start button a lot quicker, then power off once the display shows update complete. I know I'm probably sad, but I'm looking forward to my first play with the new Package firmware

Yep.. very sad.

[Sweden_GBG]

Re: C3502 Firmware Failure

I have never had any problems with upgrading firmware, I probably do it on about 75% of the calls I go to (as hardly anyone else in my team seems to know how to do it), I select all relevant files at once and let the machine do it's thing, the LCDC is always the last one that the machines uploads, you can tell when this is loading as the light flashes on the start button a lot quicker, then power off once the display shows update complete. I know I'm probably sad, but I'm looking forward to my first play with the new Package firmware

I do the same everyting at once.. and I repair the machine whilr running firmware upgrade.. when Iam redy with 4 new pcu the firmware is ready too.. restart and mc done (just calibration of the new drums)
package would be nice.. lucky we now got a guy that get all firmware every week.

[Debs1964]

Re: C3502 Firmware Failure

I do the same everyting at once.. and I repair the machine whilr running firmware upgrade.. when Iam redy with 4 new pcu the firmware is ready too.. restart and mc done (just calibration of the new drums)
package would be nice.. lucky we now got a guy that get all firmware every week.

I have tried telling the other members of my team that you can service the machine while firmware is upgrading (except cleaning optics), so call shouldn't really take any longer, but no-one ever listens to me

[Tonerbomb]

Re: C3502 Firmware Failure

I recommend doing the system and engine together, then reboot and do all the rest together. And remember the DF and finisher will take the longest, so if they're not having issues skip 'em. Don't shut the machine off or unplug it while doing the update!!!!!!!!!!!!.................

[tjvincent]

Re: C3502 Firmware Failure

Did my first package firmware Friday on the MPC4503, went off without a hitch, it knows what it needs to update and only does those files.

[tcs04]

Re: C3502 Firmware Failure

I recommend doing the system and engine together, then reboot and do all the rest together. And remember the DF and finisher will take the longest, so if they're not having issues skip 'em. Don't shut the machine off or unplug it while doing the update!!!!!!!!!!!!.................

I agree, I do Sys / Eng together. Power Save, LCDC on their own then the rest of the Main M/c as 1 lot. Doesn't take much longer, but helps Safeguard and identify if something goes wrong.

[Sweden_GBG]

Re: C3502 Firmware Failure

Did my first package firmware Friday on the MPC4503, went off without a hitch, it knows what it needs to update and only does those files.

Cool can you please tell us more about that package , sound good. Just put it in and let the mpc found out what to upgrade

[tjvincent]

Re: C3502 Firmware Failure

Yes, it will display loading firmware then show up as package, when you run that the only firmwares you will see update is the ones it needs. Keep in mind your current firmware has to be at a certain level for this to work. I believe if you go into service mode and see a firmware update tab at the bottom this package firmware will work.

[kannuki2]

Re: C3502 Firmware Failure

I have tried telling the other members of my team that you can service the machine while firmware is upgrading (except cleaning optics), so call shouldn't really take any longer, but no-one ever listens to me

Thanks for bringing this topic up.. I wonder if you can pull the fuser and pcu out while updating the firmware?

[Debs1964]

Re: C3502 Firmware Failure

Thanks for bringing this topic up.. I wonder if you can pull the fuser and pcu out while updating the firmware?

Yes you can

[mikadonovan]

Re: C3502 Firmware Failure

I don't remove anything during an update, too risky. I opened a cover one time during an update and it locked up on me. It recovered, but I am a little skittish about getting too multi-tasky while updating.

[tjvincent]

Re: C3502 Firmware Failure

I would suggest removing what you need to ahead of time then do firmware, it's always a good idea to do firmware with a door open anyway.
I learned that lesson the hard way, i was in the middle of updating the finisher firmware on the B246 series and it threw a fuser code, i had to replace the finisher main board to recover it.