[Error Code] 1357ex Pro - Constant Functional Problems (SC495)

[WoodyC]

We have 2 1357ex Pro's here but one of them is giving me no end of grief. Count is about 3.5mill and for the last 4 or 5 months we have periods where it just keeps throwing up a functional problems screen (no error code). The engineer doesn't seem sure what the problem is and just and just plugs and unplugs connectors and cleans things out (his words). It then seems to be fine for a while. We've probably had 8 service calls for this problem over the time. I'd guess we get something like 70k between the issues.

For example, I have a 12000 run to do. It did 8000 with no major problems but now will only print c150 copies before it errors. As far as I can tell the underlying error code is SC495 (from the data log).

Does any one have any idea what the long term solution might be? I can't keep calling them out every month cause it's killing my production capacity.

Thanks

Michael

[Tonerbomb]

Re: 1357ex Pro - Constant Functional Problems (SC495)

We have 2 1357ex Pro's here but one of them is giving me no end of grief. Count is about 3.5mill and for the last 4 or 5 months we have periods where it just keeps throwing up a functional problems screen (no error code). The engineer doesn't seem sure what the problem is and just and just plugs and unplugs connectors and cleans things out (his words). It then seems to be fine for a while. We've probably had 8 service calls for this problem over the time. I'd guess we get something like 70k between the issues.

For example, I have a 12000 run to do. It did 8000 with no major problems but now will only print c150 copies before it errors. As far as I can tell the underlying error code is SC495 (from the data log).

Does any one have any idea what the long term solution might be? I can't keep calling them out every month cause it's killing my production capacity.

Thanks

Michael

SC Tables: 4
D059/D060/D061 4-36 SM
Toner Bottle Unit Error
During toner transport from the toner supply cylinder to the toner hopper,
the toner hopper sensor cannot detect toner even after the toner supply
pump switches on for 2 s and switches off 10 times during copying.
SC495 B
􀂃 Toner supply pump motor harness, connector loose, broken,
defective
􀂃 Toner supply pump motor defective
􀂃 Blockage in the toner supply tube
􀂃 Toner supply tube disconnected
􀂃 Blockage in the toner supply cylinder
􀂃 Toner-end sensor in the toner supply cylinder defective
􀂃 Agitator in the toner supply cylinder defective
􀂃 Toner supply cylinder agitator motor defective
OPC.

This is straight from the service manual ! Your tech should also look at TSB B234-12 for this issue. Most of the time when I get involved with this as ongoing, it's because the tech did not troubleshoot it correctly or they don't understand the toner system in these machines.

[WoodyC]

Re: 1357ex Pro - Constant Functional Problems (SC495)

Thanks for the reply Tonerbomb, I'll get him to check that if he hasn't. Would we have quality issues with those problems?

[Tonerbomb]

Re: 1357ex Pro - Constant Functional Problems (SC495)

Thanks for the reply Tonerbomb, I'll get him to check that if he hasn't. Would we have quality issues with those problems?

Yes!!!!!!!!!!!!

[WoodyC]

Re: 1357ex Pro - Constant Functional Problems (SC495)

Well that's strange then because the print quality is absolutely fine.

[collme]

Re: 1357ex Pro - Constant Functional Problems (SC495)

from goose guide

D059/D060/D061	SC 495	Check toner supply motor voltage/trigger @ IOB CN 320 B2 and B5
D059/D060/D061	SC 495	Toner bottle unit error - Agitator in the toner supply cylinder defective
D059/D060/D061	SC 495	Toner bottle unit error - Blockage in the toner supply tube
D059/D060/D061	SC 495	Toner bottle unit error - Check wiper blade on clear cyliner tube.
D059/D060/D061	SC 495	Toner bottle unit error - Scraper in agitation cylinder not cleaning toner end sensor...
D059/D060/D061	SC 495	Toner bottle unit error - Toner end sensor in the toner supply cylinder defective
D059/D060/D061	SC 495	Toner bottle unit error - Toner supply cylinder agitator motor defective
D059/D060/D061	SC 495	Toner bottle unit error - Toner supply pump motor defective
D059/D060/D061	SC 495	Toner bottle unit error - update engine fw to 1.09.2.:04 or higher
D059/D060/D061	SC 495	Toner bottle unit error. Suggest to check wiper blade on clear cyliner tube.

[Counsel]

Re: 1357ex Pro - Constant Functional Problems (SC495)

I would check firmware version make sure its up to date, then check the toner tubes and pump as well as the end sensor. If quality is fine and it throws the code i would guess firmware could be an easy culprit, you know how that goes a machine can run for years with its current version then out of the blue start doing something that was fixed later with firmware update.

[slimslob]

Re: 1357ex Pro - Constant Functional Problems (SC495)

Intermittent problem could be a toner out sensor on the toner hopper starting to go bad. One way to test is to swap the toner hoppers only between the two machines and see if the problem moves.

Change SP 5875-001 to 1 and reboot. Afterwards, the machine will display the SC every time instead of the reboot message.

[ricoh]

Re: 1357ex Pro - Constant Functional Problems (SC495)

This issue is usually sorted by cleaning the toner lines and cylinder completely, being careful not to damage the toner detect sensors with static. Then replace the short section of tube from the toner cylinder to the toner pump unit. (B2343282).
Perform toner bank setup (SP2207-002).
Failing that, replace the toner pump unit (D0593260) and perform toner bank setup execution again.

[JustManuals]

Re: 1357ex Pro - Constant Functional Problems (SC495)

This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


http://www.justmanuals.com


Paul@justmanuals.com

[tinnyjay]

Re: 1357ex Pro - Constant Functional Problems (SC495)

We have 2 1357ex Pro's here but one of them is giving me no end of grief. Count is about 3.5mill and for the last 4 or 5 months we have periods where it just keeps throwing up a functional problems screen (no error code). The engineer doesn't seem sure what the problem is and just and just plugs and unplugs connectors and cleans things out (his words). It then seems to be fine for a while. We've probably had 8 service calls for this problem over the time. I'd guess we get something like 70k between the issues.For example, I have a 12000 run to do. It did 8000 with no major problems but now will only print c150 copies before it errors. As far as I can tell the underlying error code is SC495 (from the data log).Does any one have any idea what the long term solution might be? I can't keep calling them out every month cause it's killing my production capacity.ThanksMichael

To understand better your problem you must know that this code is generated when the toner does not go in toner hoper.So you must start from toner bank to the toner hoper to check everything about toner transport.See the coil if it is rotating first and see the tube if it is in its place,after that you must inspect tubes and pumps one by one.

[WoodyC]

Re: 1357ex Pro - Constant Functional Problems (SC495)

Thanks everyone, sorry for the delay posting back. Aparently it's a clutch fault. A new one was fitted yesterday but unfortunately the engineer managed to snap a circuit board in the process of fitting it so now I have to wait for that part. I'll let you know if it fixes it.

[WoodyC]

Re: 1357ex Pro - Constant Functional Problems (SC495)

OK, changing the clutch seems to have done the job. But now there's another problem, which I will call about tomorrow but just in case anyone knows - is there a way to release the toner bottles when the push tabs aren't working? The machine is asking for toner but won't release the lower bottle to allow me to change it.

Thanks

Michael

[Tonerbomb]

Re: 1357ex Pro - Constant Functional Problems (SC495)

in sp mode 5804(output checks) there is an out put that will active the toner cap motor. sorrry I don't know the exact sp off the top.

[WoodyC]

Re: 1357ex Pro - Constant Functional Problems (SC495)

Thanks Tonerbomb. Have done that and the motors are activating, but I still can't get them to release. Will have to wait till they can come in.