Web Device Monitor

[iMind]

Some questions
1. when the Network Admin recieves an email notifying him of a wreck or out of toner or paper can he recieve one saying the machine is back in normal use.
2. Is it possible for the network Admin to know for how long has the machine been out of use.

[cobiray]

Some questions
1. when the Network Admin recieves an email notifying him of a wreck or out of toner or paper can he recieve one saying the machine is back in normal use.

I think the answer is no for this one. I might try the Smartnet Admin. If I remember correctly, you can view the status of the network devices in real time. It shows which ones are calling for toner, jammed, etc.

2. Is it possible for the network Admin to know for how long has the machine been out of use.

The only way I know of for this would be to check the print queue on the server, or maybe printing a job log. I'm not sure if the Smartnet Admin can help with this one or not.

[iMind]

[blackcat4866]

KM-Net Viewer can do this on Copystar & Kyocera products, Ricoh, Canon, and most HPs. I don't know what other brands it can pick up.

This tracking down time can be determined from the send time on the emails. I have to tell you though that this utility is genuinely irritating. We had it running for a few weeks, and the stupid thing would pop up for every paper jam, or toner low. I get enough emails without the copier emailing me.

[iMind]

KM-Net Viewer can do this on Copystar & Kyocera products, Ricoh, Canon, and most HPs. I don't know what other brands it can pick up.

This tracking down time can be determined from the send time on the emails. I have to tell you though that this utility is genuinely irritating. We had it running for a few weeks, and the stupid thing would pop up for every paper jam, or toner low. I get enough emails without the copier emailing me.

Thanks David, we´ve got a software that does the same, web SmartDeviceMonitor and it also pick up allot of brands, my only problem is, does the software email the Admin when the machine comes back to normal working mode. and the customer wants to know how long has it been out of use, don´t customers have anything to do than invent, hehehe.

[blackcat4866]

It will email at the time of the error, but does not email when function is restored. This won't help you for that.

=^..^=

[iMind]

It will email at the time of the error, but does not email when function is restored. This won't help you for that.

=^..^=

Thanks, Thats what Cobi told me, I,m gonna jump from a 12 floor building hahaha

[blackcat4866]

Don't do that. I would think that you would be used to being asked impossible requests by now.....

=^..^=

[cobiray]

Paul, you might try contacting your Ricoh rep. Fortunately ours has a good bit of software knowledge and can come up with answers pretty quickly when we need them. Don't know what the chain of command is there across the pond, but it might be worth a shot. Also let him know there's a pretty nice size deal riding on a solution. If that doesn't work, you might want to look at a 3rd party monitoring software, but I don't have any info or use any at this time.

[ps/pcl]

its possible

machine recovery mail is possible,it doesnot require any softwares for that.
all ricoh machines with autumn controller(enhanced GW) does this.
still i use to get these error mails and recovery mails from the machine.

[iMind]

machine recovery mail is possible,it doesnot require any softwares for that.
all ricoh machines with autumn controller(enhanced GW) does this.
still i use to get these error mails and recovery mails from the machine.

Ok thanks for your reply autumn GW