Its not often we have to ask for help but this one has us stumped, in fact its rather embarrassing having to ask for help with a half pint B&W!
The problem
SC 120 The scanner home position sensor does not detect the off condition during initialization or copying.
However this only happens when you scan off the platen glass but doesn't do it when photocopying off the glass.
The Attempted Fix
So far we have adjusted the scanner position and the tension on the scanner drive belt several times. We have also replaced the following parts;
Scanner motor, home position sensor, BICU, controller board and the SBU / lens block assembly and still no luck.
The only thing we can think of is that it uses a different DPI scanning to photocpying.
Any suggestions are more than welcome, just remember it only happens when scanning off the glass but not when photocopying or faxing.
The problem
SC 120 The scanner home position sensor does not detect the off condition during initialization or copying.
However this only happens when you scan off the platen glass but doesn't do it when photocopying off the glass.
The Attempted Fix
So far we have adjusted the scanner position and the tension on the scanner drive belt several times. We have also replaced the following parts;
Scanner motor, home position sensor, BICU, controller board and the SBU / lens block assembly and still no luck.
The only thing we can think of is that it uses a different DPI scanning to photocpying.
Any suggestions are more than welcome, just remember it only happens when scanning off the glass but not when photocopying or faxing.
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