Ricoh Aficio 2238C - jam detected, no paper detected.

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  • aiam
    Technician
    • Oct 2013
    • 15

    #1

    [Jamming] Ricoh Aficio 2238C - jam detected, no paper detected.

    hi guys, today i had to deal with an 2238c jam in the B spot according to the display (j001), the problem is that in that spot i found nothing instead of the fuser sensor loose, get it back to where it belongs and kept going, checked all the probable and inprobable spots, and i found paper in the transfer belt, removed it and the jam continues, check most of the sensors and the jam kept on harassing me.. so please, give me tips and hints of something i might had miss.
  • rthonpm
    Field Supervisor

    2,500+ Posts
    • Aug 2007
    • 2847

    #2
    Check the paper feed rollers and clutches. This model used the old ribbed pickup rollers, which could collect a lot of dust. Even better would be to replace the rollers with the ones for the MP C4500, which are much more durable. Also, make sure the green end fences haven't broken, especially in that first tray.

    --sent from my BlackBerry using the Android app

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    • aiam
      Technician
      • Oct 2013
      • 15

      #3
      Re: Ricoh Aficio 2238C - jam detected, no paper detected.

      Originally posted by rthonpm
      Check the paper feed rollers and clutches. This model used the old ribbed pickup rollers, which could collect a lot of dust. Even better would be to replace the rollers with the ones for the MP C4500, which are much more durable. Also, make sure the green end fences haven't broken, especially in that first tray.

      --sent from my BlackBerry using the Android app
      already using mpc rollers in this mfp. the clutches are ok i guess, im not certain of anything now ahah, but i will recheck and see the green end fences, first thing in the morning. thanks for the tip

      Comment

      • sandmanmac
        Field Supervisor

        Site Contributor
        2,500+ Posts
        • Feb 2009
        • 3964

        #4
        Are you saying they you can't clear the jam message, or that it continually jams?

        Comment

        • teebee1234
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2008
          • 1670

          #5
          Re: Ricoh Aficio 2238C - jam detected, no paper detected.

          A J001 jam is a "power on jam", so technically it's not related to paper feed but an interlock somewhere that is momentarily opening and closing during operation.
          Last edited by teebee1234; 03-26-2014, 01:03 PM.

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          • rthonpm
            Field Supervisor

            2,500+ Posts
            • Aug 2007
            • 2847

            #6
            This model doesn't use a bridge unit. It's an old machine with that strange diagonal paper path.

            --sent from my BlackBerry using the Android app

            Comment

            • elamurugu
              Technician
              • Mar 2014
              • 27

              #7
              Re: Ricoh Aficio 2238C - jam detected, no paper detected.

              cheak the sensor intraptor is proper posison.

              Comment

              • teebee1234
                Service Manager

                Site Contributor
                1,000+ Posts
                • Jul 2008
                • 1670

                #8
                Re: Ricoh Aficio 2238C - jam detected, no paper detected.

                Originally posted by rthonpm
                This model doesn't use a bridge unit. It's an old machine with that strange diagonal paper path.

                --sent from my BlackBerry using the Android app
                Doh, read it too fast and was thinking of something else. Still, an interlock is the culprit with this jam code.

                Comment

                • duane@pbbsinc.com
                  Technician
                  • Mar 2011
                  • 77

                  #9
                  Re: Ricoh Aficio 2238C - jam detected, no paper detected.

                  Originally posted by teebee1234
                  Doh, read it too fast and was thinking of something else. Still, an interlock is the culprit with this jam code.
                  I do believe that a door micro switch or the interlock switch is faulty and causing the issue and to be more specific if it has a finisher check the bridge unit micro switch.

                  If you are shooting for the paper feed area of the first tray there are two one way bearings one is behind feedroller and is actually the gear drive for the pickup and the other is on the feed roller shaft on the feed unit by the clutch in the back. Also check the sep roller gears they will get stripped and cause feed miss timing jams. You can swap paper feed assy between trays as troubleshooting to see if issue follows certain tray.
                  Hope this helps good day.

                  Comment

                  • duane@pbbsinc.com
                    Technician
                    • Mar 2011
                    • 77

                    #10
                    Re: Ricoh Aficio 2238C - jam detected, no paper detected.

                    Originally posted by duane@pbbsinc.com
                    I do believe that a door micro switch or the interlock switch is faulty and causing the issue and to be more specific if it has a finisher check the bridge unit micro switch.

                    If you are shooting for the paper feed area of the first tray there are two one way bearings one is behind feedroller and is actually the gear drive for the pickup and the other is on the feed roller shaft on the feed unit by the clutch in the back. Also check the sep roller gears they will get stripped and cause feed miss timing jams. You can swap paper feed assy between trays as troubleshooting to see if issue follows certain tray.
                    Hope this helps good day.
                    In addition these machines have allot of dog earing in the duplex mylars wich can cause c jams. I would pull the duplex unit off and run without to test that theory.

                    Comment

                    • aiam
                      Technician
                      • Oct 2013
                      • 15

                      #11
                      Re: Ricoh Aficio 2238C - jam detected, no paper detected.

                      Originally posted by sandmanmac
                      Are you saying they you can't clear the jam message, or that it continually jams?
                      i can't reset the jam message

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 36831

                        #12
                        Re: Ricoh Aficio 2238C - jam detected, no paper detected.

                        As teebee1234 said, J001 is a jam found at power on. The letter location is insignificant other than to show where the last actual jam occurred. Use SP 5803, Input Check to check all the jam sensor/switches to see which one is still showing as being activated. It is probably a scrap of paper on a sensor/sensor actuator, a sensor actuator knocked out of position or binding against a guide, of a bad sensor. SP 5803 will tell you which one.

                        Comment

                        • karan shetty
                          Junior Member
                          • Mar 2014
                          • 5

                          #13
                          Re: Ricoh Aficio 2238C - jam detected, no paper detected.

                          Take backup of M/c.. and do M/c memory clear. it will fix the problem. but it is temporary solution. this error may occur in feature again.. So you should check fuser unit. May be thermostat faulty......

                          Comment

                          • teebee1234
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Jul 2008
                            • 1670

                            #14
                            Re: Ricoh Aficio 2238C - jam detected, no paper detected.

                            Originally posted by karan shetty
                            Take backup of M/c.. and do M/c memory clear. it will fix the problem. but it is temporary solution. this error may occur in feature again.. So you should check fuser unit. May be thermostat faulty......

                            WHAT??? Hell no....

                            Comment

                            • karan shetty
                              Junior Member
                              • Mar 2014
                              • 5

                              #15
                              Re: Ricoh Aficio 2238C - jam detected, no paper detected.

                              First u try it.....

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