[Error Code] MP C2500: Scanner is currently in use by another user

[lfbb]

Hi all,

When I try to scan a document with Adobe Acrobat I get the error message on the title of this post and I can't scan. If I uninstall the Twain driver (Ver.4.19.04) and reinstall it I can scan again. It's very annoying having to uninstall/install the driver every time the error occurs. I'm on Windows 7 Professional x64 SP1.

How can I solve this?

Thanks in advance.

[slimslob]

Re: MP C2500: Scanner is currently in use by another user

Does this message appear in Adobe or is it on the screen of the MP C2500?

[lfbb]

Re: MP C2500: Scanner is currently in use by another user

It appears on Adobe. I took a screenshot, the driver is in portuguese, the english version won't install.

[lfbb]

Re: MP C2500: Scanner is currently in use by another user

In the custom scan dialog box of Adobe my webcam appears as a scanner. Could it be related to this?

[ruben]

Re: MP C2500: Scanner is currently in use by another user

Why for the love of all that is Sciencey, are you using TWAIN? Just setup SMB scanning, takes 2 seconds on Windows 7.

[lfbb]

Re: MP C2500: Scanner is currently in use by another user

Sorry, ruben, but what is SMB scanning and how do I setup it?

I tried to scan in safe mode and it works with no errors, definitely it's a driver related thing.

[rthonpm]

Re: MP C2500: Scanner is currently in use by another user

Sorry, ruben, but what is SMB scanning and how do I setup it?

I tried to scan in safe mode and it works with no errors, definitely it's a driver related thing.

Aficio MP C2000/C2500/C3000 download page

Here are the manuals for the device, which will explain everything.

[ruben]

Re: MP C2500: Scanner is currently in use by another user

Sorry, ruben, but what is SMB scanning and how do I setup it?

I tried to scan in safe mode and it works with no errors, definitely it's a driver related thing.

Note: This only works if you are using a network cable and not a USB cable to the copier.

Create a new folder somewhere, right click, properties, sharing, advanced sharing, tick share this folder, give it an easy to remember share name (like: scans), permissions, tick full control to everyone. This folder is now shared over SMB, the network path under properties is what you will need to enter on the copier.

On copier:

Go to the scanner button, folder, manual entry, type in the network path, enter your username and password. Do a test scan, if it doesn't go through, then the firmware of the copier is not up to date or you have an anti-virus or firewall blocking it. If it does go through press prg dest and enter a name and key display; to save for future use.

If you don't know your username you can find it by opening computer, c: or whatever your OS drive is, and users. The folder that isn't default or public or something.NET is your username. You can also do CMD -> set user.

File sharing will need to be turned on for this to work, thankfully it is on as default under most Windows 7 type OSs.

[lfbb]

Re: MP C2500: Scanner is currently in use by another user

Thanks, ruben, I will try that.

[slimslob]

Re: MP C2500: Scanner is currently in use by another user

Why for the love of all that is Sciencey, are you using TWAIN? Just setup SMB scanning, takes 2 seconds on Windows 7.

In most instances I would agree with you. I was thinking about that this morning but decided I wanted to know where the message was. I do have a couple of legal and medical customers whose software require that they used the software's built-in scanning function thus requiring either TWAIN or WIA.

[lfbb]

Re: MP C2500: Scanner is currently in use by another user

I'm trying to set up the SMB scanning in the Web image monitor. I have read several tutorials but I still don't know what to put in the login user name. What name should I use?



Thanks in advance.

[ruben]

Re: MP C2500: Scanner is currently in use by another user

I'm trying to set up the SMB scanning in the Web image monitor. I have read several tutorials but I still don't know what to put in the login user name. What name should I use?



Thanks in advance.

Recheck my post again, I give you two different ways. If you Windows Key + R, "CMD", "set user". This will be the quickest way.

[lfbb]

Re: MP C2500: Scanner is currently in use by another user

I'm trying scan to email but I don't know what the user code is in the address book. If I enter any name it gives me an error. Can you help me?

Thanks in advance.

[ruben]

Re: MP C2500: Scanner is currently in use by another user

User codes are for recording copier usages, ignore it. Please read the user manual, we aren't your tech support.

[lfbb]

Re: MP C2500: Scanner is currently in use by another user

I finally found what was wrong with the TWAIN driver, it had a conflict with Kaspersky anti-virus. I turn it off and I can scan. Thanks anyway for all the help.