ADF issue - MP C3003 - We're stumped for the moment.

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  • Richariri
    Trusted Tech

    100+ Posts
    • Dec 2013
    • 163
    #1

    [Jamming] ADF issue - MP C3003 - We're stumped for the moment.

    Hello all,

    I have an engineer on site at this very moment with a real brain tickler and I wondered if any of you have come across this issue.

    We have had the MP C3003 installed on site for at least 6 months now and this is it's 1st issue.
    It has a very intermittent Jam at number 17 (paper did not reach output sensor) and our engineer is unable to find anything foreign stopping the transport and as it's so intermittent I wonder if something is moving about or out of alignment causing the paper to slow and mess up the timing.

    Has anyone had any similar ADF issues on the '03' range? Any input will be a help.

    Thank You
    Tags: None
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 36804
      #2
      Re: ADF issue - MP C3003 - We're stumped for the moment.

      My guess would be a dirty original exit sensor, especially if in a high dust environment.

        Comment

        • Eric1968
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2458
          #3
          Re: ADF issue - MP C3003 - We're stumped for the moment.

          Check the holder for the optional stamp unit (for the fax unit). It is located under the document table. You can pull the holder out to place the stamp. If it's not positioned correctly you get original jams. Don't ask me why, but I saw it during training.

            Comment

            • TonerMunkeh
              Professional Moron

              2,500+ Posts
              • Apr 2008
              • 3865
              #4
              Re: ADF issue - MP C3003 - We're stumped for the moment.

              Is it an ARDF or a single pass? There's an RTB out for a jamming issue on the single pass feeders.
              It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

              Hit it.

                Comment

                • turbojetboy
                  Trusted Tech

                  250+ Posts
                  • Aug 2009
                  • 279
                  #5
                  Re: ADF issue - MP C3003 - We're stumped for the moment.

                  image.jpgHave a look at this. There is also a recent bulletin showing a mod and new part number, for another problem area in this feeder.

                    Comment

                    • Richariri
                      Trusted Tech

                      100+ Posts
                      • Dec 2013
                      • 163
                      #6
                      Re: ADF issue - MP C3003 - We're stumped for the moment.

                      Our tech says...

                      The doc feeder is not Single pass. It has had all the sensors and tyres cleaned.

                      The Fax stamp cover is 'clicked' into place and shouldn't cause the issue.

                      We have tried and checked everything Ricoh knowledgbase suggests (which isn't much)

                      Any other ideas?

                        Comment

                        • Imprestik
                          Trusted Tech

                          250+ Posts
                          • Aug 2012
                          • 296
                          #7
                          Re: ADF issue - MP C3003 - We're stumped for the moment.

                          Under the document feeder you have a white sheet with velcro stuck to it, remove it and you will find a sensor on a slider (kind of like in the paper trays) which obviously slides forward and back

                          make sure this sensor on the slider is actually set in the rails themselves, otherwise you will find the sensor on a slight angle and it will come out of position by just opening and closing the document feeder causing this issue

                            Comment

                            • ruben
                              The New Guy

                              1,000+ Posts
                              • Oct 2012
                              • 1203
                              #8
                              Re: ADF issue - MP C3003 - We're stumped for the moment.

                              If the customer isn't using the stamp function then you should tape the stamp unit closed. There is a known fault with these units, causes Jam 001 error codes mostly. Just moving the unit back to its home position is not good enough.

                                Comment

                                • Athlontini
                                  Trusted Tech

                                  250+ Posts
                                  • Jun 2012
                                  • 269
                                  #9
                                  Re: ADF issue - MP C3003 - We're stumped for the moment.

                                  Is this happening only with a certain paper size, or certain originals?

                                    Comment

                                    • Richariri
                                      Trusted Tech

                                      100+ Posts
                                      • Dec 2013
                                      • 163
                                      #10
                                      Re: ADF issue - MP C3003 - We're stumped for the moment.

                                      Originally posted by Athlontini
                                      Is this happening only with a certain paper size, or certain originals?
                                      It has happened only on A4, and it is so intermittent we are starting to think it's the user's originals being dog eared etc.

                                      I think for now we're just going to monitor the situation as they haven't had a jam (touch wood) since I logged this thread.

                                      Thanks for all the help guys, I don't know where I'd be without this forum.

                                        Comment

                                        • ewizzy
                                          Dirty toner monkey

                                          Site Contributor
                                          50+ Posts
                                          • Feb 2014
                                          • 55
                                          #11
                                          Re: ADF issue - MP C3003 - We're stumped for the moment.

                                          Originally posted by Richariri
                                          I don't know where I'd be without this forum.

                                          In a metal asylum

                                            Comment

                                            • Athlontini
                                              Trusted Tech

                                              250+ Posts
                                              • Jun 2012
                                              • 269
                                              #12
                                              Re: ADF issue - MP C3003 - We're stumped for the moment.

                                              If the issue comes back, I'd try replacing the whole feed assembly. Had one of these that would jam only on a customer's specific original (which was not dog eared or anything) but ran everything else fine. Took their originals to one of our showroom 3003's and they ran fine. Swapped out the feed assembly and they've been good.

                                                Comment

                                                • Mr.Claire
                                                  Service Manager
                                                  • Mar 2008
                                                  • 49
                                                  #13
                                                  Re: ADF issue - MP C3003 - We're stumped for the moment.

                                                  We have had 3 so far with this problem. Changed the sensor to the old one and it works fine. One unit was right out of the box. C3003's seem to have faulty DF sensors.

                                                    Comment

                                                    • Marvin Rivas
                                                      #14
                                                      Re: ADF issue - MP C3003 - We're stumped for the moment.

                                                      Originally posted by Marvin Rivas
                                                      This problema is for the ADF original stamp case, this must be to the rigth, in other position cause paper jams.

                                                        Comment

                                                        • Marvin Rivas
                                                          #15
                                                          Re: ADF issue - MP C3003 - We're stumped for the moment.

                                                          Originally posted by Marvin Rivas
                                                          This problema is for the ADF original stamp case, this must be to the left
                                                          , in other position cause paper jams.
                                                          Sorry for the wrong information, the stamp base must be to the left totally.

                                                            Comment

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