[Jamming] jam on C and D in MP 5002

[pradeesh29]

I am facing paper jam( not frequent) at C and D in mp5002, paper will come half way out of bridge unit and if it is not connected paper will come out fully and after sometime jam indication. it's a new machine ,just 20000 copies done.. Nothing broken, cleaned all rollers and sensors....please suggest any solution..

[digicor]

Re: jam on C and D in MP 5002

In my experience its the solenoid that operates the gate that directs the paper to either go into the inner tray or out to the finisher.You case sounds like its not directing the paper to the finisher and coming out the transport,thus giving you the jam, I have had this same situation and changed the transport and it solved the issue. listen for a clicking sound if you dont hear it, the solenoid is not activating.the transport should click when its opening and closing the direction gate.

[pradeesh29]

Re: jam on C and D in MP 5002

In my experience its the solenoid that operates the gate that directs the paper to either go into the inner tray or out to the finisher.You case sounds like its not directing the paper to the finisher and coming out the transport,thus giving you the jam, I have had this same situation and changed the transport and it solved the issue. listen for a clicking sound if you dont hear it, the solenoid is not activating.the transport should click when its opening and closing the direction gate.

But when i removed the bridge unit , then paper will come out and machine will run for some more time and shows the jam

[TonerMunkeh]

Re: jam on C and D in MP 5002

When installing a bridge unit onto an Alex, there are two little plastic spacers that clip into the exit unit before the bridge is installed. Did your company put the machine together or was it PDI'd by Ricoh? This fault happened to another member of our team and that was the cause.

[pradeesh29]

Re: jam on C and D in MP 5002

When installing a bridge unit onto an Alex, there are two little plastic spacers that clip into the exit unit before the bridge is installed. Did your company put the machine together or was it PDI'd by Ricoh? This fault happened to another member of our team and that was the cause.

It's showing J(060), exit sensorff...........not related to bridge...........before this over toning was there, so i took skyshots to remove extra toner from dev:unit..............

[Zeldaman]

Re: jam on C and D in MP 5002

Hi there!
TonerMunkeh is right, check if these parts are installed. Also clean the rollers of the bridgeunit very well, they causing trouble when too dirty.
Greetings...

[ousmane]

Re: jam on C and D in MP 5002

the problem could be in the gate in top of the fuser

[slimslob]

Re: jam on C and D in MP 5002

What is the jam location number from the SMC logging data printout. The letters shown on the display are for the end user to know where to look for jammed paper. The jam number is what tells where the jam actually took place. Newer models now display the number as well as the letters such as J003 or J012.

[pradeesh29]

Re: jam on C and D in MP 5002

What is the jam location number from the SMC logging data printout. The letters shown on the display are for the end user to know where to look for jammed paper. The jam number is what tells where the jam actually took place. Newer models now display the number as well as the letters such as J003 or J012.

J(060).........................

[slimslob]

Re: jam on C and D in MP 5002

J060 - Paper exit sensor does not turn off - Check that the bridge unit motor is turning on.

[pradeesh29]

Re: jam on C and D in MP 5002

J060 - Paper exit sensor does not turn off - Check that the bridge unit motor is turning on.

Hi,

If i remove bridge unit, then also jamming.........paper will come out, and machine will run for sometimes and jam occurs.......

[slimslob]

Re: jam on C and D in MP 5002

Hi,

If i remove bridge unit, then also jamming.........paper will come out, and machine will run for sometimes and jam occurs.......

Then it is the paper exit sensor. Replace it.

[Iowatech]

Re: jam on C and D in MP 5002

Or it could just be the paper. What do the jammed sheets look like? If they are wrinkled or overly curled, you might just need to remove all the old paper and replace it with paper taken from a freshly opened ream.
Could it be that the paper is thicker than the specifications listed in the user manual? That's something that caught me by surprise a couple of times on older machines.
Just a couple of guesses. Sorry if you've tried that already.

[fbkhan3]

Re: jam on C and D in MP 5002

1:Try different Paper Size(A3)

2:Try different Paper Source(2nd Paper Tray,Bypass)

3:Try different Orientation (LEF,SEF)

If remains same replace Paper exit sensor.




Regards!

[JonManchester]

Re: jam on C and D in MP 5002

Do an input check of that sensor to see if it turns on and off, then go from there .