MP C300 Print Interleave

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  • mikadonovan
    Senior Tech

    Site Contributor
    2,500+ Posts
    • May 2008
    • 2931
    #1

    MP C300 Print Interleave

    Hi, All. I have a M026 that interleaved an incoming fax and print job when they were occurring simultaneously. Print priority is set to Job order and firmware is up to date. Anyone see this before?
    NEVER ASSUME ANYTHING
    Tags: None
    • halbrandenburg
      Bypass Tray Expert

      50+ Posts
      • Sep 2011
      • 92
      #2
      Re: MP C300 Print Interleave

      Originally posted by mikadonovan
      Hi, All. I have a M026 that interleaved an incoming fax and print job when they were occurring simultaneously. Print priority is set to Job order and firmware is up to date. Anyone see this before?
      It has been reported but never observed, nor has a customer been able to recreate this phenomenon for me.

      How often does it happen? Is it a busy real estate office?

        Comment

        • Gift
          Service Manager

          1,000+ Posts
          • Mar 2011
          • 2457
          #3
          Re: MP C300 Print Interleave

          In some software enviroments print jobs that seem multi-page are actually generated as single pages - in this case there's no chance for the MFP to detect the proper job-end.

            Comment

            • mikadonovan
              Senior Tech

              Site Contributor
              2,500+ Posts
              • May 2008
              • 2931
              #4
              Re: MP C300 Print Interleave

              Originally posted by halbrandenburg
              It has been reported but never observed, nor has a customer been able to recreate this phenomenon for me.

              How often does it happen? Is it a busy real estate office?
              No, It's a CPA office. She is an excellent User and I believe her. Gift may be right . She does use special accounting software that may be the root of the issue.
              NEVER ASSUME ANYTHING

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3945
                  #5
                  Re: MP C300 Print Interleave

                  MS Office prints that way.

                  If you ask for 5 copies of a Word doc, it's 5 separate jobs.

                  AFAIK, all products in the suite behave the same way, although the only other one I can verify is Excel.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • mikadonovan
                      Senior Tech

                      Site Contributor
                      2,500+ Posts
                      • May 2008
                      • 2931
                      #6
                      Re: MP C300 Print Interleave

                      Originally posted by KenB
                      MS Office prints that way.

                      If you ask for 5 copies of a Word doc, it's 5 separate jobs.

                      AFAIK, all products in the suite behave the same way, although the only other one I can verify is Excel.
                      You would think there would be a setting in the MS software to change that. Is this across the board, or just on Ricoh boxes?
                      NEVER ASSUME ANYTHING

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 37056
                          #7
                          Re: MP C300 Print Interleave

                          Originally posted by mikadonovan
                          You would think there would be a setting in the MS software to change that. Is this across the board, or just on Ricoh boxes?
                          Check the Printing Preferences in the driver settings. If Ignore Application Collate is not checked the software will send the document the document x number of time where x is the number of copies wanted. If it is checked, the software should send the document once with instructions to print it collated x number of times.

                            Comment

                            • nmfaxman
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2008
                              • 1702
                              #8
                              Re: MP C300 Print Interleave

                              Are you setting the print driver to LPR with the queue as lp?
                              Sending print jobs as raw goes to memory where the fax option sends the print.
                              Setting LPR sends print jobs to the HDD as a spool and waits till memory is clear before printing.
                              Why do they call it common sense?

                              If it were common, wouldn't everyone have it?

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