@Remote error Exists_device_IP

[Mess]

• Exists_IP_Address
  
  
  I have a machine MONITORED by an @Remote appliance, that when I try to set the copier to MANAGED mode, I get the message "@REMOTE_RESULT_EXIST_DEVICE_IP"
  
  I have tried removing it and letting the appliance rediscover, managing at the appliance. all with the same results.
  
  
  There is NO other device showing with that IP
  Ideas anyone?
  
  
  

[slimslob]

Re: @Remote error Exists_device_IP

What is the model of the machine? Have you contacted the @Remote hotline? Are you product certified on @Remote?

[Mess]

Re: @Remote error Exists_device_IP

RICOH;Aficio SP 5210SF Monitored 20 @REMOTE_RESULT_EXIST_DEVICE_IP 192.168.12.30 09/03/2014 09/04/2014 12:00

Yes & yes. Actually I AM tech support for @Remote for my market area, eeek

[Iowatech]

Re: @Remote error Exists_device_IP

This might be really stupid, and if so sorry about that, but it sounds a little like something else on the network has taken over the network address of that MFD, and @Remote has set itself up for that.

[NeoMatrix]

Re: @Remote error Exists_device_IP

Assuming your a guru with @remote.
You may like to try a packet sniffer program ,some thing like "WireShark" ?
See if you are getting MIM or DOS attack interfereing with MFD.
I haven't had a lot to do with @remote. The old boss would'nt let me play with it...

HTH

[Mess]

Re: @Remote error Exists_device_IP

This might be really stupid, and if so sorry about that, but it sounds a little like something else on the network has taken over the network address of that MFD, and @Remote has set itself up for that.

Not a dumb suggestion at all. This was one of the first things I inquired at the client about.

Part of my challenge is that the appliance is approx 2000 miles from the machine. So I have to rely on the client to check on what i ask them to.

[slimslob]

Re: @Remote error Exists_device_IP

Not a dumb suggestion at all. This was one of the first things I inquired at the client about.

Part of my challenge is that the appliance is approx 2000 miles from the machine. So I have to rely on the client to check on what i ask them to.

I am assuming that you are near the appliance location and not the machine and therefore need to rely on the client to provide you with information concerning the machine. Have you had them try configuring the machine to a different IP address? What type of connection is there between machine location and the appliance location? From the appliance location, can you access the machine using either WIM or FTP to check settings? Will the client allow you to access a computer at each location using Goto My PC or similar service? It seems that all I can come up with are questions at this time but maybe one of them will cause to think of something to try.

[Mess]

Re: @Remote error Exists_device_IP

I am assuming that you are near the appliance location and not the machine and therefore need to rely on the client to provide you with information concerning the machine. Have you had them try configuring the machine to a different IP address? What type of connection is there between machine location and the appliance location? From the appliance location, can you access the machine using either WIM or FTP to check settings? Will the client allow you to access a computer at each location using Goto My PC or similar service? It seems that all I can come up with are questions at this time but maybe one of them will cause to think of something to try.

And all GOOD questions. All of this has been tried. I have decided to send a tech in back east to do a firmware, and physically check settings. I will post back here once I have a resolution.
Thanks all for your answers

[SargeNZ]

Re: @Remote error Exists_device_IP

Quickest way to check for IP address conflict is to unplug the lan cable from the MFD and then ping the IP address. If something responds, an IP conflict there is.

[Mess]

Re: @Remote error Exists_device_IP

also already done
However, I may have found an answer. The appliance died completely yesterday, so i have to replace it. I am going to assume it was some logic error in the appliance.