Networking expertise

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • sandmanmac
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Feb 2009
    • 3979
    #1

    [Electrical] Networking expertise

    Hi guys/gals

    I need your expertise/ advice on what mat be a stupid question.
    A customer of mine just moved their machine MP C2500 and called me in to re-connect it. I discovered that they damaged the TCP/IP port insides and I can't get a connection. I tried for about an hour to straighten out the 'prongs' (or whatever they're called) inside it with no luck.

    I'm pretty decent at connecting stuff and setting up small Workgroups, etc., but honestly, my comprehension of how all the data is transmitted is really quite a mystery to me. That's the REAL IT people's jobs

    So here's my question: Can I use the USB port with one of these print servers below (or similar) and simply configure it as I would normally? I'm not concerned about printing issues, it's the SMB scanning that I'm having doubts about.
    My gut tells me it's a no-go, but I'd appreciate any feedback.

    If not, I guess it's new Controller time for them . That puts the cost up!





    For more info:
    Buy the Iogear GPSU21 USB 2.0 Print Server at TigerDirect.ca
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: Networking expertise

      I don't see why not. I've installed plenty of similar devices, usually in cases where the enduser has multiple networks, and requires multiple network interfaces. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37357
          #3
          Re: Networking expertise

          Printing should work fine. If I remember correctly, the MP 2500 does not support USB scanning, or if it does, it is only TWAIN scanning from the computer connected to the USB.

          If you are good with a soldering iron and the damage is only to the connector, you might be able to replace the CAT 5 connector on the board. Bear in mind that the board is most likely a multilayer design with plate through holes, so unsolder very carefully.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22999
              #4
              Re: Networking expertise

              Originally posted by slimslob
              Printing should work fine. If I remember correctly, the MP 2500 does not support USB scanning, or if it does, it is only TWAIN scanning from the computer connected to the USB.

              If you are good with a soldering iron and the damage is only to the connector, you might be able to replace the CAT 5 connector on the board. Bear in mind that the board is most likely a multilayer design with plate through holes, so unsolder very carefully.
              I've been able to replace connectors on the single layer boards, but not multiple layer. the last was a Canon which pinned out out OK on the workbench, but still would not connect to the network.

              Alas, you take your chances. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • sandmanmac
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Feb 2009
                  • 3979
                  #5
                  Re: Networking expertise

                  Originally posted by slimslob
                  Printing should work fine. If I remember correctly, the MP 2500 does not support USB scanning, or if it does, it is only TWAIN scanning from the computer connected to the USB.

                  If you are good with a soldering iron and the damage is only to the connector, you might be able to replace the CAT 5 connector on the board. Bear in mind that the board is most likely a multilayer design with plate through holes, so unsolder very carefully.

                  Just to clarify Slim, It's an MP C2500, but I'm not interested in USB scanning, I'm wondering if SMB scanning would be possible once this 'adapter' is installed.

                  And I'm not going to mess with the soldering (at least until I've made a deal to exchange with them) or I'll be blamed for anything else that goes wrong

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22999
                      #6
                      Re: Networking expertise

                      Originally posted by sandmanmac
                      Just to clarify Slim, It's an MP C2500, but I'm not interested in USB scanning, I'm wondering if SMB scanning would be possible once this 'adapter' is installed.

                      And I'm not going to mess with the soldering (at least until I've made a deal to exchange with them) or I'll be blamed for anything else that goes wrong
                      Negative on that. You'll need original network connection for that. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 37357
                          #7
                          Re: Networking expertise

                          Originally posted by sandmanmac
                          Just to clarify Slim, It's an MP C2500, but I'm not interested in USB scanning, I'm wondering if SMB scanning would be possible once this 'adapter' is installed.

                          And I'm not going to mess with the soldering (at least until I've made a deal to exchange with them) or I'll be blamed for anything else that goes wrong
                          SMB scanning uses the on board port controller in the MP C2500. We had one that had the port controller go bad. You could ping it, you could access WIM, you could not print or scan. Had to replace the control board.

                            Comment

                            • sandmanmac
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Feb 2009
                              • 3979
                              #8
                              Re: Networking expertise

                              Originally posted by blackcat4866
                              Negative on that. You'll need original network connection for that. =^..^=
                              Originally posted by slimslob
                              SMB scanning uses the on board port controller in the MP C2500. We had one that had the port controller go bad. You could ping it, you could access WIM, you could not print or scan. Had to replace the control board.
                              I had a feeling my gut was right. It was just a thought that came to mind as I struggled to get the pins straightened out.
                              Thanks guys!

                                Comment

                                • NeoMatrix
                                  Senior Tech.

                                  2,500+ Posts
                                  • Nov 2010
                                  • 3514
                                  #9
                                  Re: Networking expertise

                                  Apart from the physical damage to the net connector.
                                  Is the print/scan VM card in the correct slot and works okay?
                                  Inauguration to the "AI cancel-culture" fraternity 1997...
                                  •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                                    Comment

                                    • sandmanmac
                                      Field Supervisor

                                      Site Contributor
                                      2,500+ Posts
                                      • Feb 2009
                                      • 3979
                                      #10
                                      Re: Networking expertise

                                      Originally posted by NeoMatrix
                                      Apart from the physical damage to the net connector.
                                      Is the print/scan VM card in the correct slot and works okay?

                                      Oh yeah, it's all good.
                                      The machine was working great up until they moved it yesterday. The owner even admitted to possibly 'stretching' out the ethernet cable when he was pulling out the machine.
                                      I have it printing Via USB for now until I take them a replacement Controller tomorrow

                                        Comment

                                        • MitchD
                                          Trusted Tech

                                          100+ Posts
                                          • Oct 2012
                                          • 164
                                          #11
                                          Re: Networking expertise

                                          Originally posted by sandmanmac
                                          Oh yeah, it's all good.
                                          The machine was working great up until they moved it yesterday. The owner even admitted to possibly 'stretching' out the ethernet cable when he was pulling out the machine.
                                          I have it printing Via USB for now until I take them a replacement Controller tomorrow
                                          Have you thought about doing a exchange with Hytech? I have had a few controller's with this same issue you are having and they fixed me up for about a third of the price on a new unit from Ricoh
                                          "Heavy music to the normal ear is nothing but a loud annoyance. Most people think of it as obnoxious, talentless music but to someone who really listens and is really in love with music knows how beautiful and amazing it can be" Tommy Rogers of Between The Buried and Me"

                                            Comment

                                            • sandmanmac
                                              Field Supervisor

                                              Site Contributor
                                              2,500+ Posts
                                              • Feb 2009
                                              • 3979
                                              #12
                                              Re: Networking expertise

                                              Originally posted by MitchD
                                              Have you thought about doing a exchange with Hytech? I have had a few controller's with this same issue you are having and they fixed me up for about a third of the price on a new unit from Ricoh
                                              I appreciate the advice.
                                              One of the great benefits I enjoy in this area, is my close proximity and long term relationships with a couple of very large equipment wholesalers.
                                              I help them out with issues from time to time, and let's just say, they look after me very fairly when I'm in a bind.
                                              The unit's been swapped, and everything's working beautifully again.

                                                Comment

                                                Previous template Next
                                                Working...