MPC3500/MPC5501 envelope print in wrong spot

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  • digicor
    Service Manager

    1,000+ Posts
    • Jul 2008
    • 1151
    #1

    MPC3500/MPC5501 envelope print in wrong spot

    I have two ricoh's mpc3500 and a c5501 not ptinting the address in the right spot, i have tried everything from different driver to telling it the wrong direction to scaling, it never changes, its at the left side of the envelope and facing the wrong direction, please anyone have a fix for this?
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    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 36807
      #2
      Re: MPC3500/MPC5501 envelope print in wrong spot

      Check the setting for "Bypass Tray Setting Priority" in User Tools - Printer Features - System is set to Driver/Command.

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        • digicor
          Service Manager

          1,000+ Posts
          • Jul 2008
          • 1151
          #3
          Re: MPC3500/MPC5501 envelope print in wrong spot

          it is set to driver/command, i changed it to manual, still no progress
          I did however notice if i set the scaling to #10 envelope it comes out very small and upsidedown(fixable) but to small to read,but in the right direction????

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            • digicor
              Service Manager

              1,000+ Posts
              • Jul 2008
              • 1151
              #4
              Re: MPC3500/MPC5501 envelope print in wrong spot

              ok with word 2003 (i guess its the problem), but i set up a mp2550 print envelopes just fine, Still cannot get the mpc3500 or the mpc5501 to print envelopes correctly
              I guess I will try a different driver

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                • digicor
                  Service Manager

                  1,000+ Posts
                  • Jul 2008
                  • 1151
                  #5
                  Re: MPC3500/MPC5501 envelope print in wrong spot

                  ok heres what happened,I changed the pcl5c to a pcl6 which i never really use, the envelope's will print the right direction however, the bypass tray is now not pulling the env's on auto select, i had to go to print preferences and select the bypass tray as the input tray before it would pull from the bypass tray,? the pcl5c had no problem on auto using the bypass tray, using the print command on auto tray select,
                  i re set the copier as i did to the pcl5c tray settings, stil had to go to preferences and tell the machine to pull from the bypass tray.
                  so there ya go.

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                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 36807
                      #6
                      Re: MPC3500/MPC5501 envelope print in wrong spot

                      Originally posted by digicor
                      ok with word 2003 (i guess its the problem), but i set up a mp2550 print envelopes just fine, Still cannot get the mpc3500 or the mpc5501 to print envelopes correctly
                      I guess I will try a different driver
                      In Word 2003, in fact in most word processing software, you only have to configure envelope paper size to print from bypass tray. If done properly, it only has to be done once.

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