MP 5000 Firmware

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  • sikandar
    Junior Member

    Site Contributor
    • Mar 2013
    • 4
    #1

    [Misc] MP 5000 Firmware

    Hi Guys,

    I have an MP 5000 and i want to use the scan to folder option on my windows 8 PC

    I had a technician come in and what he said was that the machine needed a firmware upgrade

    They charged me AED 500 (Approx $150) and still couldnt fix it

    The firmware was D0135754, but ive been looking on this website and can see this isnt the correct firmware.

    Is there any help i could get from one the professionals here who could guide me through this?

    Thank You
    Tags: None
    • anothertech
      Service Manager

      Site Contributor
      1,000+ Posts
      • Nov 2007
      • 1770
      #2
      Re: MP 5000 Firmware

      My advice is to call the tech back in and have him update the machine to all of the latest firmware.

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 37491
          #3
          Re: MP 5000 Firmware

          The firmware that you need is a Special/Custom firmware: D009 NCS v7.37b LRC0451 Release date 2/7/2013. As anothertech said, have them come back out and update to the proper firmware.

            Comment

            • mikedci
              Trusted Tech

              100+ Posts
              • Jul 2010
              • 227
              #4
              Re: MP 5000 Firmware

              For the MP 5000 Windows 8 scanning requires D0135754N Network firmware. This firmware is dependent on the following firmware modules. System/Copy firmware v1.17 or later. If they didn't u[pdate to this call them back as the above have said. If the firmware is up to date it could be something else...

                Comment

                • sikandar
                  Junior Member

                  Site Contributor
                  • Mar 2013
                  • 4
                  #5
                  Re: MP 5000 Firmware

                  I called them today and what they had to say that it would take at least a week or 2 for the technicians to visit as they have a back log of calls which need to be attended first

                  Don't know what they're up to

                  Anyway if there is a firmware you guys have il be happy to buy it

                  I did contact paul@justmanuals buts the email bounces back

                  Thank you for looking into this guys

                  Appreciate it

                    Comment

                    • sandmanmac
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Feb 2009
                      • 3981
                      #6
                      Re: MP 5000 Firmware

                      Originally posted by sikandar
                      I called them today and what they had to say that it would take at least a week or 2 for the technicians to visit as they have a back log of calls which need to be attended first

                      Don't know what they're up to

                      Anyway if there is a firmware you guys have il be happy to buy it

                      I did contact paul@justmanuals buts the email bounces back

                      Thank you for looking into this guys

                      Appreciate it
                      So you got charged by the service company $150 +/- for absolutely nothing, and don't seem too upset by that.
                      Let me guess, there was no 2 week delay for the original charge call? (funny about that)

                      Install a free FTP Server (Ie: Filezilla), and setup scan to FTP instead. It's non-firmware dependent and works flawlessly - OR use scan to email.
                      Then call the crooks that stole your money and try get a refund
                      P.S.
                      Our dear friend Paul@justmanuals sadly passed away a few months ago

                        Comment

                        • sikandar
                          Junior Member

                          Site Contributor
                          • Mar 2013
                          • 4
                          #7
                          Re: MP 5000 Firmware

                          Dubai is filled with crooks

                          Sorry to hear about Paul

                          I will try this out and get back to you if this works or not

                          Thank You for the help

                            Comment

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