MP C2500 - Undetected Toner problem !!

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  • Eslam
    • May 2025

    #1

    MP C2500 - Undetected Toner problem !!

    Dear,

    I have a used MP C2500 copier which works fine for a year till now. Lately and suddenly the machine said (please replace cyan toner). I checked the cyan toner, it's only half empty and more than half of it is full.
    I put it back and checked the status, it say (Undetected).

    I tried many times then I bought a new toner, load it into the machine. The machine said (Empty). I tried the old one again and the machine kept saying (Undetected) , the new toner again and the machine kept saying (Empty).

    So please help me (this is the first time I'm changing any toner for this machine). If there's any way to override the toner warning messages and just start printing it would be really helpful.

    Thank you
    Last edited by Guest; 12-21-2014, 12:03 PM. Reason: more clarification
  • ruben
    The New Guy

    1,000+ Posts
    • Oct 2012
    • 1203

    #2
    Re: MP C2500 - Undetected Toner problem !!

    You either have (from most common to rarest):

    Faulty toner pump
    Faulty toner catridge
    Faulty RFID board

    9 / 10 it is the toner pump, we see it all the time.

    Comment

    • Zaxxon
      Senior Tech

      500+ Posts
      • Jan 2014
      • 608

      #3
      Re: MP C2500 - Undetected Toner problem !!

      Change pump, vacuum hose, done.
      Please start you post with brand, model, problem.

      Comment

      • bob marley
        Service Manager

        1,000+ Posts
        • Jan 2012
        • 1339

        #4
        Re: MP C2500 - Undetected Toner problem !!

        It could be a defective toner nozzle assembly , pump, RFID board or a blocked pipe

        u can override the loading toner message for now if set sp 3045 to 1 (Not Detect)
        Live for yourself and you will live in vain. Live for others, and you will live again

        Comment

        • gear13z
          Technician

          50+ Posts
          • Sep 2011
          • 68

          #5
          Re: MP C2500 - Undetected Toner problem !!

          just replaced the pump motor...for cyan, and it will save your day...good luck.
          .....with all it shams, drudgery, and broken dreams, it is still a beautiful world.....

          Comment

          • Francoi
            Junior Member
            • May 2014
            • 4

            #6
            Re: MP C2500 - Undetected Toner problem !!

            Originally posted by gear13z
            just replaced the pump motor...for cyan, and it will save your day...good luck.

            Change pump

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