Ricoh C4500 scanning to Windows 2012 via SMB

[HughOD]

My client just upgraded their server to 2012. We are trying to setup the SMB scan destinations.

I'm 99% sure the paths, authentication, etc are correct... as they have not changed much from the old server (2003).

I'm reading online where there is some mention of the Ricoh C4500 not being able to scan to a Windows Server machine due to SMB protocol issues.

Can anyone confirm this... or possibly give a work-around?

Thanks,

Hugh

[ruben]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

Windows 2012 is not supported, and there are no plans to update this model to support it; it is too old.

There is custom firmware, but it isn't available on MyRicoh. You can try scanning to FTP or email instead.

[mikedci]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

Most likely you need a firmware update for SMB scanning to work.

Get a tech to update the firmware or set up ftp scanning.

[HughOD]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

Thanks, guys! I was afraid of that. Tech said they don't have a firmware update to fix... and I hate the idea of FTP with clear text passwords. Maybe we will setup email... but once again sending secure data over and insecure channel.

Guess they need to update the MFP.

[MCC-support]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

The firmware mod's for the SMB security were made to the MPC2800/3300 series and up. Unfortunately, these ones just missed out.

I have taken to having people to use a NAS box or similar to use instead when they are adamant on scan to folder. Most of the smaller network option externals run off a tiny version of linux so there is no issue with security.

[anothertech]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

I looked on the TSRC, there is custom B222_Network Support_v520_LRC0451_SDcard firmware listed to fix SMB-based GW functions to work with Windows 8 and Windows Server 2012

Have your techs take another look.

[allan]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

set it up to one of the peers and use maped drive to server.

[allan]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

I looked on the TSRC, there is custom B222_Network Support_v520_LRC0451_SDcard firmware listed to fix SMB-based GW functions to work with Windows 8 and Windows Server 2012

Have your techs take another look.

do you know if there is a firmware fix for a ricoh 3025. it would be a pitty if not. i like that model.

[anothertech]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

do you know if there is a firmware fix for a ricoh 3025. it would be a pitty if not. i like that model.

no can do, machines too old, sorry

[slimslob]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

My client just upgraded their server to 2012. We are trying to setup the SMB scan destinations.

I'm 99% sure the paths, authentication, etc are correct... as they have not changed much from the old server (2003).

I'm reading online where there is some mention of the Ricoh C4500 not being able to scan to a Windows Server machine due to SMB protocol issues.

Can anyone confirm this... or possibly give a work-around?

Thanks,

Hugh

Your profile shows that you are located in the US. Firmware is available on rfg-esource but not TSRC. Click Search - Product Code B222 or B224 - Firmware/Media Type = Special/Custom. B222_NCS_v5.20_LRC0355either SD card or remote. All Ricoh products that can do scan to SMB have updates available. For the older models that do not show Win8 update in the firmware history it is a Special/Custom firmware. Most models it is available on both rfg-esource and TSRC, but some only on one or the other.

[logrady2331]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

Slimslob is correct agian. LRC0451 allows for server 2012 R2 and win 8/8.1 smb scanning. Works like a champ. A "Failed to write" message in the system log is a dead give away.

[HughOD]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

Slimslob is correct agian. LRC0451 allows for server 2012 R2 and win 8/8.1 smb scanning. Works like a champ. A "Failed to write" message in the system log is a dead give away.

Thanks Slimslob. We had a tech just install it this morning... but still having problems. I've used \\server\sharename\folder and \\10.x.x.x\sharename\folder and both are still failing. Any tips on Windows Error Logs or a log on the machine itself that will help me debug? We have this working just fine on the old Server 2003 product. And, I'm 99% sure I have the share setup correctly. We are using the same Admin name and password as well.

Thanks!

[slimslob]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

Thanks Slimslob. We had a tech just install it this morning... but still having problems. I've used \\server\sharename\folder and \\10.x.x.x\sharename\folder and both are still failing. Any tips on Windows Error Logs or a log on the machine itself that will help me debug? We have this working just fine on the old Server 2003 product. And, I'm 99% sure I have the share setup correctly. We are using the same Admin name and password as well.

Thanks!

User Tools - System Settings - Interface Settings - Print List button. Last page of the printout has communications errors. For discovery, make sure that you are set on the same Domain and/or Work Group. Computer name discovery uses Net-bios. First DNS must be the domain DNS. User Tools - System Settings - Interface Settings page 2 has a ping command. If you cannot ping the server then there is a network or firewall problem.

[HughOD]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

I'm on site at the client's office today and have done some testing and it still is not working.

1. I can ping the machine's IP address no problem (10.10.10.5).
2. I have that machine as primary DNS server (10.10.10.5).
3. I tried having username be "MyAdminName" and "DOMAIN\MyAdminName".
4. I've made sure the Password is correct.
5. I went to a computer that was NOT on the domain and put in the same path \\ServerName\Shares\EmployeeName\Scans and prompted me for a username and password. I supplied it and was able to read / write to that directory.
6. The last page of the Print List shows the following: #[smb client(256)] 15/01/14 09:27:12 SMBC: failed to write file (08212:0x2020001) ERR:

At this point I'm at a loss. Any other ideas? I wish I had more detailed logging somewhere...

Thanks for any advice you can give me...

Hugh

Oh, here is what I see on the Firmware page:

Module Name	Version	Part Number
animation	1.00	B2215610A
Network Support	5.20	B2215605L
Security Module	1.03	--------
Fax	03.00.00	B2215602H
System/Copy	1.70	B2215601S
SD Scanner	ap_1.25	B2215604H
Web Support	1.09	B2215606G
NetworkDocBox	3.03	B2215608K
Web Uapl	1.12	B2215609D
Fax(option)	01.00.00	B2215903B
SD#1 PCL Font	1.00	B7675383
SD Printer	1.70	B8375601K
FCU	02.00.00	B7715571
Engine	V1.65:01	B2235117S
OpePanel	1.06	B2231491A

[anothertech]

Re: Ricoh C4500 scanning to Windows 2012 via SMB

Are you sure that you got the Network Support Special/Custom Firmware B2215605L_LRC0451 Dated 12/5/2012

Not to be confused with Network Support Normal Firmware B2215605L Dated 7/16/2010

Both show as ver. 5.20