Ricoh ADF, need second opinion.

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4714

    #1

    Ricoh ADF, need second opinion.

    I have a c2550 with a document feeder issue. The paper jams at the turn around over the slit glass. Half of the sheet is on the correct path to exit, the other half tries to go behind the gate. At first I thought it was alignment and tried to adjust the feeder position. That didn't work. I then changed the springs on the left side hinge. That seemed to work for about a day.

    If you go to the machine, lift and close the feeder, it will jam every page. If you then place your hand on the right rear corner and press and release, it will feed fine. This makes me think that the hinge needs to be replaced. Has anyone else had an issue with this. None of the other techs have ever had to replace a ricoh hinge for this.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
  • Zaxxon
    Senior Tech

    500+ Posts
    • Jan 2014
    • 608

    #2
    Re: Ricoh ADF, need second opinion.

    Could it be the scanner part of the copier has been pressed down in the left front side causing a skewness ?
    Never had any adf strangeness on this particular model.
    Please start you post with brand, model, problem.

    Comment

    • zed255
      How'd ya manage that?

      1,000+ Posts
      • Dec 2009
      • 1024

      #3
      Re: Ricoh ADF, need second opinion.

      The hinge springs are weak. I do two things.

      1) Get some suitable washers and shim the springs. This will put more force on them to position them better when the ADF closes.

      2) Use some kind of thin padding to create more clearance (read as position downwards or more 'open') for the access plate that the paper hits as it passes the slit glass.
      There will be two points of contact with the upper part of the guide. This is where I put the small piece padding, something like the loop side of self-adhesive velcro.

      Of course, you could replace the hinge, but that is a pain and the issue will likely come back at some point.

      Comment

      • fixthecopier
        ALIEN OVERLORD

        2,500+ Posts
        • Apr 2008
        • 4714

        #4
        Re: Ricoh ADF, need second opinion.

        Originally posted by zed255
        The hinge springs are weak. I do two things.

        1) Get some suitable washers and shim the springs. This will put more force on them to position them better when the ADF closes.

        2) Use some kind of thin padding to create more clearance (read as position downwards or more 'open') for the access plate that the paper hits as it passes the slit glass.
        There will be two points of contact with the upper part of the guide. This is where I put the small piece padding, something like the loop side of self-adhesive velcro.

        Of course, you could replace the hinge, but that is a pain and the issue will likely come back at some point.

        Thanks, I was thinking about trying to put shims or braces under the springs. I think I will try that route.
        The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

        Comment

        • Foo
          Trusted Tech

          Site Contributor
          100+ Posts
          • Nov 2009
          • 199

          #5
          Re: Ricoh ADF, need second opinion.

          A few weeks ago I had an ADH tweaked out of spec. on a MP 2851.
          Not sure if the customer pushed the machine around using the ADH or what.
          Took me a number of minutes to find. Tried a bunch of silly stuff, but finally looking down the slit glass from the front with the
          top cover down showed what need to be tweaked. Ended up being out of square. I had to massage it back to square.
          Then had a conversation with the customer about how NOT to move the copier.

          Jeff

          Comment

          • Zaxxon
            Senior Tech

            500+ Posts
            • Jan 2014
            • 608

            #6
            Re: Ricoh ADF, need second opinion.

            Originally posted by Foo
            A few weeks ago I had an ADH tweaked out of spec. on a MP 2851.
            Not sure if the customer pushed the machine around using the ADH or what.
            Took me a number of minutes to find. Tried a bunch of silly stuff, but finally looking down the slit glass from the front with the
            top cover down showed what need to be tweaked. Ended up being out of square. I had to massage it back to square.
            Then had a conversation with the customer about how NOT to move the copier.

            Jeff
            Probably a school

            Does the customer get a bill for this kind of violence?
            Please start you post with brand, model, problem.

            Comment

            • Polarbear
              Service Manager

              1,000+ Posts
              • Feb 2012
              • 1070

              #7
              Re: Ricoh ADF, need second opinion.

              Originally posted by Foo
              A few weeks ago I had an ADH tweaked out of spec. on a MP 2851.
              Not sure if the customer pushed the machine around using the ADH or what.
              Took me a number of minutes to find. Tried a bunch of silly stuff, but finally looking down the slit glass from the front with the
              top cover down showed what need to be tweaked. Ended up being out of square. I had to massage it back to square.
              Then had a conversation with the customer about how NOT to move the copier.

              Jeff
              +1

              Ricoh's df hinges have become progressively weaker and people seem to think that the df is a convenient place to place your hands when pushing the machine around.

              When looking between the scanner frame and the white metal plate that rests in the slit glass area, you should be able to see if it rests in the middle or catches either side - indicating that the df is out of square wit the scanner.
              Press the GREEN button!!

              Comment

              • Zeldaman
                Senior Tech

                500+ Posts
                • Mar 2011
                • 946

                #8
                Re: Ricoh ADF, need second opinion.

                Hi there!
                Cleaning & oiling/greasing the hinge & washers can help, but sometimes changing the springs is the only solution. Our techs allways have 2 springs on board.
                Greetings...

                Comment

                • fixthecopier
                  ALIEN OVERLORD

                  2,500+ Posts
                  • Apr 2008
                  • 4714

                  #9
                  Re: Ricoh ADF, need second opinion.

                  Originally posted by Zeldaman
                  Hi there!
                  Cleaning & oiling/greasing the hinge & washers can help, but sometimes changing the springs is the only solution. Our techs allways have 2 springs on board.
                  Greetings...
                  I had already changed the springs and lubed the hinge. Went back yesterday and put lock washers a little bigger than the spring under each. Seemed to make it a little better. Now you can throw the lid up and down and it will still feed paper although I can hear a sheet hitting every few pages. Push down on the corner and it goes away. I think I need a bigger washer.
                  The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                  Comment

                  • Bantams
                    Senior Tech

                    500+ Posts
                    • Jun 2012
                    • 603

                    #10
                    Re: Ricoh ADF, need second opinion.

                    Remove the springs and replace with screws fault will never come back.

                    Comment

                    • fixthecopier
                      ALIEN OVERLORD

                      2,500+ Posts
                      • Apr 2008
                      • 4714

                      #11
                      Re: Ricoh ADF, need second opinion.

                      Wanted to close this out as the service manager just got the same issue. I tried washers under the springs and that didn't work. Then I found a small metal plate that was just the right size to cover half of the hinge area that the screws are on. Put it under the spring on the left side and haven't been called back.
                      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                      Comment

                      • Mark Bbb
                        Service Manager

                        1,000+ Posts
                        • Jun 2012
                        • 1662

                        #12
                        Re: Ricoh ADF, need second opinion.

                        Originally posted by fixthecopier
                        Wanted to close this out as the service manager just got the same issue. I tried washers under the springs and that didn't work. Then I found a small metal plate that was just the right size to cover half of the hinge area that the screws are on. Put it under the spring on the left side and haven't been called back.
                        I know this is a very old treat (excuse me) but i have now the same issue and that force me to ask if anyone know where exactly this plate must be attachet to?
                        Thank you!

                        Comment

                        • Cipher
                          It's not easy being green

                          1,000+ Posts
                          • May 2006
                          • 1309

                          #13
                          Re: Ricoh ADF, need second opinion.

                          The LHS hinge for the DF3030 was modified some time ago.

                          Old part number: D3661271
                          New Part nember: D5411271

                          I've replaced a fair few of them over the years because the DF lifts up at the rear causing dog earing and skewing.
                          Also tried the larger washer spacer fix on the springs but found it didn't really work that well.

                          • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                          Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                          Comment

                          • Mark Bbb
                            Service Manager

                            1,000+ Posts
                            • Jun 2012
                            • 1662

                            #14
                            Re: Ricoh ADF, need second opinion.

                            [QUOTE=Cipher;595566]The LHS hinge for the DF3030 was modified some time ago.

                            Old part number: D3661271
                            New Part nember: D5411271

                            I've replaced a fair few of them over the years because the DF lifts up at the rear causing dog earing and skewing.
                            Also tried the larger washer spacer fix on the springs but found it didn't really work that well.

                            Hoi Cipher, long time no see.
                            Thank you for your input.
                            I have replaced the hinge today, it wasn't so difficult after all (except for 2 plastic bars).
                            Greetings,
                            Mark

                            Comment

                            • Cipher
                              It's not easy being green

                              1,000+ Posts
                              • May 2006
                              • 1309

                              #15
                              Re: Ricoh ADF, need second opinion.

                              Originally posted by Mark Bbb

                              Hoi Cipher, long time no see.
                              Thank you for your input.
                              I have replaced the hinge today, it wasn't so difficult after all (except for 2 plastic bars).
                              Greetings,
                              Mark
                              Still around, I would like to post more than I do but it's just finding the time.
                              A classic case of being over worked and under paid lol.

                              Here is another pic a came across for the benefit of anyone that comes across this post.

                              • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                              Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                              Comment

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