Hello guys and gals. So, I have an interesting issue that came up today that has me rather stumped. A client with a LD620C called with a complaint about slow printing, well that could mean just about anything under the sun, right? Well, when I arrived the unit operates fine, the reported issue and the one I seen while there is that whenever the client trys to print a document (anywhere between 15-50+ pages) with color and light to heavy graphics, the print job actually becomes delayed.
I'll clarify what I mean by delayed printing. I tested the job on a document that was roughly 50 pages with at least every other page having some form of graphic or color on it, what happens is that the data is sent over the network to the copier and then it begins to print, all normal at this point. However, usually by the time the 5th page is printed the machine stops printing out ( keep in mind this was on a 50 page print job ). The copy will hang up anywhere between 2-10 minutes in which it will resume and continue the print job for a few more pages, stop, wait, then print again. It will repeat this cycle until the print job is done, or is manually canceled.
I did call tech support and they too are stumped, the only advice I got out of them was to see if the client will willingly email us a copy of one of the documents that are known to do this issue so that they or we can check if there is an issue within the embedded graphics/color.
What I've done so far;
Uninstalled and re-installed PLC6 Driver for Windows 7x64
Tried downgraded driver from PLC6 to PLC5C driver
Changed images from vector to raster
Changed print to Print Directly to Printer
Changed print to spool entire doc before printing
Tried sending print job to document server
Formatted the HDD
All the above resulted in no success it either made the job take longer or simply no change at all. Has anyone else had an issue like this, if so what are your recommendations?
I have clarified with the client that if the same document is printed out on one of their black and white machines on the network, it prints just fine with no delay or slow printing. It only seems to be when printing from the LD620C machine. Any suggestions or advice would be helpful.
Thanks in advance. ^.^
I'll clarify what I mean by delayed printing. I tested the job on a document that was roughly 50 pages with at least every other page having some form of graphic or color on it, what happens is that the data is sent over the network to the copier and then it begins to print, all normal at this point. However, usually by the time the 5th page is printed the machine stops printing out ( keep in mind this was on a 50 page print job ). The copy will hang up anywhere between 2-10 minutes in which it will resume and continue the print job for a few more pages, stop, wait, then print again. It will repeat this cycle until the print job is done, or is manually canceled.
I did call tech support and they too are stumped, the only advice I got out of them was to see if the client will willingly email us a copy of one of the documents that are known to do this issue so that they or we can check if there is an issue within the embedded graphics/color.
What I've done so far;
Uninstalled and re-installed PLC6 Driver for Windows 7x64
Tried downgraded driver from PLC6 to PLC5C driver
Changed images from vector to raster
Changed print to Print Directly to Printer
Changed print to spool entire doc before printing
Tried sending print job to document server
Formatted the HDD
All the above resulted in no success it either made the job take longer or simply no change at all. Has anyone else had an issue like this, if so what are your recommendations?
I have clarified with the client that if the same document is printed out on one of their black and white machines on the network, it prints just fine with no delay or slow printing. It only seems to be when printing from the LD620C machine. Any suggestions or advice would be helpful.
Thanks in advance. ^.^
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