Savin 8025e issues

[moosehead]

Last week I had problems with getting error code sc 524 and thru this site figured out how to reset my machine...I got the error codes a couple of times and was able to clear it. Today when I cleared using clear mode, 1-0-7-, clear stop(hold 4 sec), power down...when the machine powered back up...it took a much longer time to come back up and then defaulted to the fax feature and does not seem to know that it has a copier ...can not select the copy button, can not use document server key...it WILL print. Any ideas what to do?

I am using VISTA

[NCArt]

More than likely you need to have a tech reflash the firmware. Did you have a S/C 542 instead of 524...since there isn't a code like that for this machine?

[pspahr]

NCArt is right. Firmware is toast, and you'll need a tech to update it for you. However, intermittant SC 5xx codes on fairly new machines is typical of lack of power from the outlet. Make sure the machine is on a dedicated line.

[Fearless V K]

That's what happens when end users are given access to the service modes. This is a huge liability, and any good tech should know this.

What was probably an easy, inexpensive fix for a tech has now turned into a big (probably expensive) problem for this poor guy, not to mention his loss of time from the machine being down.

I would urge the members of this forum to consider this carefully before giving out that type of information to the untrained.

[schooltech]

The software MAY be corrupt. Moosehead, what else have you done with the settings?

If it's throwing error codes, there is probably something going on, either power-related or fuser-related. As pspahr stated, this may be a power issue. Was the machine recently moved? Refrigerators, microwaves, coffee makers, AC units & copiers all on one circuit is a bad idea, but many times figuring out what is on what circuit can be difficult to determine, until the machine is throwing codes-like this one is.

I would not continue to enter service mode, as it is not solving the problem. Definitely leave that to an experienced tech who needs to double-check what is going on. You could be chasing a ghost-in-the-machine if you're not too sure as to what exactly is causing the problem.

[Jomama46]

That's what happens when end users are given access to the service modes. This is a huge liability, and any good tech should know this.

What was probably an easy, inexpensive fix for a tech has now turned into a big (probably expensive) problem for this poor guy, not to mention his loss of time from the machine being down.

I would urge the members of this forum to consider this carefully before giving out that type of information to the untrained.

Could not agree with you more, Fearless