MPC 3503Zsp

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  • Big Durbs
    Technician
    • Sep 2012
    • 16
    #1

    MPC 3503Zsp

    the new Z series copiers now have to keyboard on the touch screen , thats great until the touch screen goes out of calibration ( as i have with one of our customers ) and of course the old yell 1993 red x 5 is no longer accesable .

    has anyone had this issue and found a way to re calibrate ?
    Tags: None
    • Tonerbomb
      AutoMajical Resolutionist

      Site Contributor
      2,500+ Posts
      • Feb 2005
      • 2589
      #2
      Re: MPC 3503Zsp

      Are you talking about the Smart Op Panel????? AKA the Android panel????????
      Mystic Crystal Revelations

        Comment

        • Big Durbs
          Technician
          • Sep 2012
          • 16
          #3
          Re: MPC 3503Zsp

          Yes , the new android panel

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            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 34796
              #4
              Re: MPC 3503Zsp

              Touch screen calibration is accessed from "Screen service mode".

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                • Tonerbomb
                  AutoMajical Resolutionist

                  Site Contributor
                  2,500+ Posts
                  • Feb 2005
                  • 2589
                  #5
                  Re: MPC 3503Zsp

                  slimslob is correct. the panel has it's own service mode, as well as it's own frimwar to update also. If you have the manual it's all in there in the section for the SOP.
                  Mystic Crystal Revelations

                    Comment

                    • Big Durbs
                      Technician
                      • Sep 2012
                      • 16
                      #6
                      Re: MPC 3503Zsp

                      the only thing it does not mention in the service manual is the sequence of keys to access the " screen service mode " ...

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                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 34796
                          #7
                          Re: MPC 3503Zsp

                          You will get that when you go to the service school or you can ask your service manager or regional rep. It is also here on CTN in a couple of threads. Responsible techs will not put it in a public thread. Ricoh changed it because the old one was too widely known by people who are not qualified to repair Ricoh equipment.

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                            • Cipher
                              It's not easy being green

                              1,000+ Posts
                              • May 2006
                              • 1309
                              #8
                              Re: MPC 3503Zsp

                              Ricoh should deny access to SOP model service manuals until at least one tech at any given supplier is qualified and maybe should do something along similar lines for the actual sales of SOP models.

                              But what I do not agree with is degrading the quality of the service manuals by omitting key information.
                              • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                              Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                                Comment

                                • anothertech
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Nov 2007
                                  • 1702
                                  #9
                                  Re: MPC 3503Zsp

                                  Originally posted by Cipher
                                  Ricoh should deny access to SOP model service manuals until at least one tech at any given supplier is qualified and maybe should do something along similar lines for the actual sales of SOP models.

                                  But what I do not agree with is degrading the quality of the service manuals by omitting key information.

                                  Yeah, I agree with that. It took me longer to figure out how to get into service mode today to reset a SC542 code on an sp5210 than it did to replace the fuser! It does not say how to do it in the manual, I had to use the customers computer to google it.

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