mpc3500 fusing exit and duplex jams

[mowpro]

Im having a problem with an mpc 3500 they are running 100# glossy text (150g) from tray 1 duplexing using the thick 1 setting and im getting fusing exit and duplex entrance jams. Paper is in spec according to the sm.
It duplex's 20# no problem. I have replaced the fusing exit sensors + turn gate after fuser + motor that turns the turn gate. Im out of ideas. I told customer it was the paper. But not sure sometimes it will run 1500 copies and some days you can get 3 this is driving me crazy.

[cobiray]

I'm not sure of the info you've given on the paper, but 150 g/m2 converts to 40 lb bond. If you're running 100 lb bond that is about 375 g/m2. The paper trays are recommended 60-216 g/m2 (16-57lbs) and the bypass is good for 60-256 g/m2 (16-67lbs).

I would recommend running it through the bypass if the paper is 100 lb paper. It may not run very well, but I really doubt it can be automatically duplexed with out misfeeds.

[mowpro]

its 100# text not bond. which is 150g/ms

[cobiray]

I would have to go with you're initial thought on the paper not being within spec due to the coating. I've seen it go both ways with glossy paper. But there is a line in the product information guide that backs up you're explanation; "Paper type is limited"

[mowpro]

my lovely sales rep told them it would run that paper. thats why thay bought it. she didnt like me telling her it was the paper. it also will feed that paper with no problem if you don't duplex it.

[cobiray]

Why do people listen to sales reps? And a follow up question, do they ever tell the truth? Sorry, I feel your pain on that one. If you ask them it will duplex tree bark and aluminum foil, too.

I've got a customer duplexing a glossy, perforated heavy stock with little to no problem. I didn't think it would ever run, but other than cleaning some residue off the rollers from the gloss, it runs like a champ. On the other hand I've got a 3260c that can't stand to run any gloss paper. I know it's not apples to apples, but I can't believe the paper won't run reliably.

Have you tried running it on another machine? (demo room or other customer)

[mowpro]

Im not sure if anyone has. i got forced into this problem account it was another techs that has been doing nothing to help them for months.
now thay are pissed and I have to deal with it. lucky me!
so next time im out there ill grab some and try it in our demo room

[cobiray]

I haven't looked at a Ricoh paper list recently, but you might try there for a comparable media for them to run. I kinda doubt that there is a chance you might find something there. If you sell any other paper, you might check with your supplier, also. Something different might just do the trick.

[Fearless V K]

I know there is a service bulletin on duplex jams for the mpc3000, I don't know if it would relate to the 3500, but it may be worth a look. Feeding through the bypass would not be a good solution as you cannot duplex w/the bypass tray.

[Star]

My guess is that this weight paper would run fine if it weren't glossy. That's why Ricoh says "paper type is limited".

My research has shown me that (on the c2500 and c3500 series) issues like this will start to develop above 8 point (47lb bond) glossy. The 8 point works fine for me. But above that, jams become more and more of an issue.

Might be a good idea to suggest to the sales rep that she educate herself a little better on paper weights as they relate to type. Why didn't she test the stuff before spouting something she had no idea about? Because she thinks that type is not a factor, and that any type will feed as long as the weight specs are met.

(If you don't want to suggest it, just print this off and give it to her, lol.)

Regards

[mowpro]

i guess thay ran some of that paper in the demo room and i was fine. but the sales rep said thay didnt duplex it

[mowpro]

I finally fix it. I took a close look at what was happening when the paper hit the duplex entrance rollers the paper buckled and lost drive from the fusing exit rollers so I stretch the idler roller springs to make more pressure on the fusing exit rollers and wala ran 1000 duplex copys no jams I even ran 20# it ran fine.

[CableGuy]

Hi there
I have had an interesting problem on one of these with regards to paper jamming on exit. This customer prints lot of ladels and after a while they start to have problems with paper jams on bond paper or the leading corners going dog-eared.
What I've had to do to solve this is remove the paper exit unit, not difficult at all, and clean the surface of the exit guide and all the rollers. This is because the surface is covered with a sticky layer from the labels. I also noted that the customer wasn't using the labels as directed, as in not following the arrows on the labels.
So you're asking what's this got to do with my problem....it's worth while finding out if they print labels, if so in the correct direction and also the orientaion of the paper you are have trouble with, have you tried landscape v portrait?
I'm sorry if I've repeated anything from above entries, haven't read all the entries...yet
Good luck

[mowpro]

No they bought this copier to run this 100# glossy paper but I have it under control now but I'm sure I have a lot of other customers running lables ill keep that in mind thanks.

[Shadow1]

You may want to dig a little deeper into the SM - for example the MPC6000 and 7500 will take 300gsm paper through the bypass, but only its only capable of duplexing 163gsm... and all bets are off with coated paper.