SCX-5935 1 inch blank trail edge

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  • tnrtt
    Trusted Tech

    100+ Posts
    • May 2013
    • 156
    #1

    SCX-5935 1 inch blank trail edge

    RADF, on the glass, printing. Has current firmware. Registration is fine Cleared memory and did NVM reset. Checked country, paper size,etc., everything I'd check on a setup. They didn't have legal or I would have seen if it did the same thing. Anybody ever seen this?
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    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997
      #2
      Re: SCX-5935 1 inch blank trail edge

      Originally posted by tnrtt
      RADF, on the glass, printing. Has current firmware. Registration is fine Cleared memory and did NVM reset. Checked country, paper size,etc., everything I'd check on a setup. They didn't have legal or I would have seen if it did the same thing. Anybody ever seen this?
      That was my guess. B5 paper size, CUSTOM paper size, original size detection.

      Does it do it on internal reports? If yes, you can rule out the scanner/RDF. What paper size for each tray is displayed on the settings report?
      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • arnh79
          Trusted Tech

          Site Contributor
          VIP Subscriber
          250+ Posts
          • Apr 2010
          • 468
          #3
          Re: SCX-5935 1 inch blank trail edge

          Are you using aftermarket toner? I've had this exact problem and it was caused by generic toner. I put genuine Samsung toner in and the problem cleared up, tried the generic stuff again and the problem came back. I've got 2 or 3 high volume 5935's that I can only use genuine toner in or the problem occurs. Funny thing is they don't all do it even if f/w and all other variables are the same.
          Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22997
              #4
              Re: SCX-5935 1 inch blank trail edge

              Originally posted by arnh79
              Are you using aftermarket toner? I've had this exact problem and it was caused by generic toner. I put genuine Samsung toner in and the problem cleared up, tried the generic stuff again and the problem came back. I've got 2 or 3 high volume 5935's that I can only use genuine toner in or the problem occurs. Funny thing is they don't all do it even if f/w and all other variables are the same.
              If you ever figure out an explanation of why, I'd like to hear it. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • tnrtt
                  Trusted Tech

                  100+ Posts
                  • May 2013
                  • 156
                  #5
                  Re: SCX-5935 1 inch blank trail edge

                  Yes I AM using aftermarket cartridges. I have about 30 of these out there. This is the only one exhibiting that symptom. Thanks for the reply arnh79. I'll put an OEM cartridge in and post the results.

                    Comment

                    • tnrtt
                      Trusted Tech

                      100+ Posts
                      • May 2013
                      • 156
                      #6
                      Re: SCX-5935 1 inch blank trail edge

                      I'm with Blackcat. I'd like to know the reason for this if you can find out.

                        Comment

                        • tnrtt
                          Trusted Tech

                          100+ Posts
                          • May 2013
                          • 156
                          #7
                          Re: SCX-5935 1 inch blank trail edge

                          That was the ticket arnh79. Many thanks.

                            Comment

                            • arnh79
                              Trusted Tech

                              Site Contributor
                              VIP Subscriber
                              250+ Posts
                              • Apr 2010
                              • 468
                              #8
                              Re: SCX-5935 1 inch blank trail edge

                              Glad to hear it! Thanks for posting your results.
                              Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                                Comment

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