SCX-5935 1 inch blank trail edge

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  • tnrtt
    Trusted Tech

    100+ Posts
    • May 2013
    • 156

    #1

    SCX-5935 1 inch blank trail edge

    RADF, on the glass, printing. Has current firmware. Registration is fine Cleared memory and did NVM reset. Checked country, paper size,etc., everything I'd check on a setup. They didn't have legal or I would have seen if it did the same thing. Anybody ever seen this?
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997

    #2
    Re: SCX-5935 1 inch blank trail edge

    Originally posted by tnrtt
    RADF, on the glass, printing. Has current firmware. Registration is fine Cleared memory and did NVM reset. Checked country, paper size,etc., everything I'd check on a setup. They didn't have legal or I would have seen if it did the same thing. Anybody ever seen this?
    That was my guess. B5 paper size, CUSTOM paper size, original size detection.

    Does it do it on internal reports? If yes, you can rule out the scanner/RDF. What paper size for each tray is displayed on the settings report?
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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    • arnh79
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Apr 2010
      • 467

      #3
      Re: SCX-5935 1 inch blank trail edge

      Are you using aftermarket toner? I've had this exact problem and it was caused by generic toner. I put genuine Samsung toner in and the problem cleared up, tried the generic stuff again and the problem came back. I've got 2 or 3 high volume 5935's that I can only use genuine toner in or the problem occurs. Funny thing is they don't all do it even if f/w and all other variables are the same.
      Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22997

        #4
        Re: SCX-5935 1 inch blank trail edge

        Originally posted by arnh79
        Are you using aftermarket toner? I've had this exact problem and it was caused by generic toner. I put genuine Samsung toner in and the problem cleared up, tried the generic stuff again and the problem came back. I've got 2 or 3 high volume 5935's that I can only use genuine toner in or the problem occurs. Funny thing is they don't all do it even if f/w and all other variables are the same.
        If you ever figure out an explanation of why, I'd like to hear it. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • tnrtt
          Trusted Tech

          100+ Posts
          • May 2013
          • 156

          #5
          Re: SCX-5935 1 inch blank trail edge

          Yes I AM using aftermarket cartridges. I have about 30 of these out there. This is the only one exhibiting that symptom. Thanks for the reply arnh79. I'll put an OEM cartridge in and post the results.

          Comment

          • tnrtt
            Trusted Tech

            100+ Posts
            • May 2013
            • 156

            #6
            Re: SCX-5935 1 inch blank trail edge

            I'm with Blackcat. I'd like to know the reason for this if you can find out.

            Comment

            • tnrtt
              Trusted Tech

              100+ Posts
              • May 2013
              • 156

              #7
              Re: SCX-5935 1 inch blank trail edge

              That was the ticket arnh79. Many thanks.

              Comment

              • arnh79
                Trusted Tech

                Site Contributor
                VIP Subscriber
                250+ Posts
                • Apr 2010
                • 467

                #8
                Re: SCX-5935 1 inch blank trail edge

                Glad to hear it! Thanks for posting your results.
                Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                Comment

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