RADF, on the glass, printing. Has current firmware. Registration is fine Cleared memory and did NVM reset. Checked country, paper size,etc., everything I'd check on a setup. They didn't have legal or I would have seen if it did the same thing. Anybody ever seen this?
SCX-5935 1 inch blank trail edge
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Re: SCX-5935 1 inch blank trail edge
Does it do it on internal reports? If yes, you can rule out the scanner/RDF. What paper size for each tray is displayed on the settings report?
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: SCX-5935 1 inch blank trail edge
Are you using aftermarket toner? I've had this exact problem and it was caused by generic toner. I put genuine Samsung toner in and the problem cleared up, tried the generic stuff again and the problem came back. I've got 2 or 3 high volume 5935's that I can only use genuine toner in or the problem occurs. Funny thing is they don't all do it even if f/w and all other variables are the same.Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?Comment
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Re: SCX-5935 1 inch blank trail edge
Are you using aftermarket toner? I've had this exact problem and it was caused by generic toner. I put genuine Samsung toner in and the problem cleared up, tried the generic stuff again and the problem came back. I've got 2 or 3 high volume 5935's that I can only use genuine toner in or the problem occurs. Funny thing is they don't all do it even if f/w and all other variables are the same.If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: SCX-5935 1 inch blank trail edge
Glad to hear it! Thanks for posting your results.Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?Comment
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