CLX-9201 bootloop

[aristos87]

Hi everybody.

I received from a customer a samsung c9201 due to a strange printing issue (I might come to this in a later thread). I saw that the firmware was never got updated so I proceed downloading the latest firmware and started the update. All went great 100% completed and after the first reboot the machine is now stuck in bootloop on the samsung logo! I've been through all internet searcing for solutions but sadly nothing works. Stage that I am now is if I press * 0 # I go into a menu telling me "ready to receive firmware". I also got from the ftp the .ehd files as well as the 3 tar.gz uupd_solaris, uupd_hpux and uupd_aix. Trying with the usblist2 (windows 10 x64) sending .hds file stucks in 84078592/435212580 and sending the .ehd gives me file error. No idea how can I proceed flashing/unstucking from that state...

Thanks in advance,
Ari

[aristos87]

Re: CLX-9201 bootloop

So some updates... I managed so far to access the printer via SyncThru. Sadly the admin/sec00000 is not accepted so I can't login. As the display is stuck on samsung logo I don't know how to reset the password here. I saw online that using the Easy Printer Manager on Advanced Tab shall allow me to load default settings. Sadly the Easy Printer manager provides only the status and the menus like Device Settings etc. are not available. At the end I found an instance of the SyngThru Web Admin Service. There it allowed me to go to the maintainance Tab and reach the "Firmware Upload" option. In chrome didn't work at all so I had to open it with internet explorer. After trying to upload either .ehd or the .hds file (600 and 400mb accoringly) at the end I got "File too big" error. I am running out of options... Any ideas?

[aristos87]

Re: CLX-9201 bootloop

Found it! If you just take the that UI firmware and put it on a usb after you pressed the * 0 # and let it there, eventually it will update the firmware of the touch panel. The file done the job was V5.16.00.33.00_2015022623.hd and I found it here: 정전식 clx-9201 ui입니다. : 네이버 블로그

[lucariello]

Re: CLX-9201 bootloop

Found it! If you just take the that UI firmware and put it on a usb after you pressed the * 0 # and let it there, eventually it will update the firmware of the touch panel. The file done the job was V5.16.00.33.00_2015022623.hd and I found it here: 정전식 clx-9201 ui입니다. : 네이버 블로그

hi guy could you so kind to sned me the firmware or share a link where I can download it? thanks in advance

[aristos87]

Re: CLX-9201 bootloop

Here you go:

UI Recovery V5.16.00.33.00_2015022623.hd - Google Drive

[Crowfeather]

Re: CLX-9201 bootloop

Hi everybody.

I received from a customer a samsung c9201 due to a strange printing issue (I might come to this in a later thread). I saw that the firmware was never got updated so I proceed downloading the latest firmware and started the update. All went great 100% completed and after the first reboot the machine is now stuck in bootloop on the samsung logo! I've been through all internet searcing for solutions but sadly nothing works. Stage that I am now is if I press * 0 # I go into a menu telling me "ready to receive firmware". I also got from the ftp the .ehd files as well as the 3 tar.gz uupd_solaris, uupd_hpux and uupd_aix. Trying with the usblist2 (windows 10 x64) sending .hds file stucks in 84078592/435212580 and sending the .ehd gives me file error. No idea how can I proceed flashing/unstucking from that state...

Thanks in advance,
Ari

Firmware version is different between the boards. If you can boot into recovery do that then hard wipe and rebuild. Otherwise replaced HDD.

Only the retail printers use sec00000 as a default, the photocopiers have the password setup on first power up, and then potentially changed later on. You have to reset that in the service mode, but if you are rebuilding it anyway, it will be part of the initial setup process.

[gregorc]

Re: CLX-9201 bootloop

Found it! If you just take the that UI firmware and put it on a usb after you pressed the * 0 # and let it there, eventually it will update the firmware of the touch panel. The file done the job was V5.16.00.33.00_2015022623.hd and I found it here: 정전식 clx-9201 ui입니다. : 네이버 블로그

Thank you for this info. I however have CLX-9301 model. Do you have any idea where I could get .hd file for it? It may actually be the same as 9201.

When you press *0# and insert usb - do you see any progress bar or anything? How long do you usually need to wait for update to complete?

Regards,
Gregor

[mhanes@sdwp.com]

Re: CLX-9201 bootloop

I have the same issue. In my case the model is CLX 9301 and it is somewhat of a bootloop. I can hear initialization of the motors and I even removed and tested the HDD and and can hear it working. I have tried the firmware load option with 3 files and none of them seem to work. Just see the FIRMWARE DOWNLOAD MODE Ready to Receive Firmware... screen but no progress.
Tried:
-Samsung_CLX-92x1_93x1_Series_V6.P6.03.EC1512.10.hds
-System Recovery CLX_9301_9201_EV11.11.14.09_FS11.01.00.00.71.ehd
-UI Recovery V5.16.00.33.00_2015022623.hd

Nothing seems to take. How does one get the older firmware being referred to. The firmware that bricks the machine is what is available from HP direct which is Samsung_CLX-92x1_93x1_Series_V6.P6.03.EC1512.10.hds. I have seen a few of the OPE pwb available online but they are far away and pricey. If firmware can solve this issue can someone please provide a link to older version that will restore UI functionality please.

Thank You

[aristos87]

Re: CLX-9201 bootloop

Found it! If you just take the that UI firmware and put it on a usb after you pressed the * 0 # and let it there, eventually it will update the firmware of the touch panel. The file done the job was V5.16.00.33.00_2015022623.hd and I found it here: 정전식 clx-9201 ui입니다. : 네이버 블로그

You have to try the above. Use a small usb stick the smallest and the oldest you have. Format it FAT32 and try with only one file V5.16.00.33.00_2015022623.hd and the * 0 #. Wait quite some time. After you recover the UI on the display the rest should work or you can recover them one by one.

Regards

[mhanes@sdwp.com]

Re: CLX-9201 bootloop

I had used the very file you provided from Google Drive UI Recovery V5.16.00.33.00_2015022623.hd however perhaps it was the USB thumbdrive I was using a 4GB.

I did notice this in the service manual just now:

Question
No.34
Is there a force-firmware mode for Polaris?
Answer There is a force-firmware mode for Polaris Color only. You can go into force-firmware mode by turning on
the machine while opening the front door and right door and pushing the power button

[aristos87]

Re: CLX-9201 bootloop

I had used the very file you provided from Google Drive UI Recovery V5.16.00.33.00_2015022623.hd however perhaps it was the USB thumbdrive I was using a 4GB.

I did notice this in the service manual just now:

Question
No.34
Is there a force-firmware mode for Polaris?
Answer There is a force-firmware mode for Polaris Color only. You can go into force-firmware mode by turning on
the machine while opening the front door and right door and pushing the power button

My only experience with this machine was, tried to update to the latest firmware provided on the ftp of HP... Then device got bricked, I used the UI recovery found on a Korean forum. Re-flash the guy and it worked. After that never tried any update. Since then I have the machine runing with the firmware it had. Never touch a running system aproach with samsung...

[mhanes@sdwp.com]

Re: CLX-9201 bootloop

My only experience with this machine was, tried to update to the latest firmware provided on the ftp of HP... Then device got bricked, I used the UI recovery found on a Korean forum. Re-flash the guy and it worked. After that never tried any update. Since then I have the machine runing with the firmware it had. Never touch a running system aproach with samsung...

Well the machine came this way and I did no updates at all. I just want to recover it. I did download the UI recovery file you provided in your Google Drive however I only see the FIRMWARE DOWNLOAD MODE screen Ready to Receive Firmware... but no progress. After reading that portion of the service manual that mentions force upgrade I'm wondering if perhaps this is the key to pushing that UI recovery file through. Kind of like a combination lock. Apparently it directs to do the following. I'm wondering if this is what you did to recover yours along with that file?

Is there a force-firmware mode for Polaris?
Answer There is a force-firmware mode for Polaris Color only. You can go into force-firmware mode by turning on
the machine while opening the front door and right door and pushing the power button

[aristos87]

Re: CLX-9201 bootloop

Well the machine came this way and I did no updates at all. I just want to recover it. I did download the UI recovery file you provided in your Google Drive however I only see the FIRMWARE DOWNLOAD MODE screen Ready to Receive Firmware... but no progress. After reading that portion of the service manual that mentions force upgrade I'm wondering if perhaps this is the key to pushing that UI recovery file through. Kind of like a combination lock. Apparently it directs to do the following. I'm wondering if this is what you did to recover yours along with that file?

Is there a force-firmware mode for Polaris?
Answer There is a force-firmware mode for Polaris Color only. You can go into force-firmware mode by turning on
the machine while opening the front door and right door and pushing the power button

Look as soon as you are stuck on FIRMWARE DOWNLOAD and nothing happens means the USB is not recognized (you shall use the port next to the display). Try other sticks till it worked. For me I had to try any possible stick it it start blinking that reads something all other sticks where somehow ignored. After you flash the GUI you can proceed with any other update. As soon as display tells you FIRMWARE DOWNLOAD you need to update the display firmware first. More info sadly I can't give as I have no further experience than that.

[mhanes@sdwp.com]

Re: CLX-9201 bootloop

My only experience with this machine was, tried to update to the latest firmware provided on the ftp of HP... Then device got bricked, I used the UI recovery found on a Korean forum. Re-flash the guy and it worked. After that never tried any update. Since then I have the machine runing with the firmware it had. Never touch a running system aproach with samsung...

I will try a different thumb drive in the control panel USB slot as you suggested.

One last question. I downloaded the UI recovery file from your Google Drive link. Out of curiosity I looked into the other link you provided to the Korean site and it looks like eight files with the .egg file extension. I saw talk of that being some sort of compression and it looks like those all have to be formed together into one file which I assume that is what you did with your Google Drive file already.

[mhanes@sdwp.com]

Re: CLX-9201 bootloop

Look as soon as you are stuck on FIRMWARE DOWNLOAD and nothing happens means the USB is not recognized (you shall use the port next to the display). Try other sticks till it worked. For me I had to try any possible stick it it start blinking that reads something all other sticks where somehow ignored. After you flash the GUI you can proceed with any other update. As soon as display tells you FIRMWARE DOWNLOAD you need to update the display firmware first. More info sadly I can't give as I have no further experience than that.

Finally today was a good day!

I got a different thumb drive that had an led to indicate when it was being read as you suggested. In addition to that I noticed a difference between the file that you were mentioning from the Korean download site that had the 8 .egg files. All of those files were simply titled V5.16.00.33.00_2015022623.egg while the single file you supplied from your Google drive was titled UI Recovery V5.16.00.33.00_2015022623.hd and I got to thinking that perhaps the portion titled UI Recovery might have been tripping it up and not allowing it to be recognized as a valid recovery file. So in addition to the change in thumb drive I also removed the beginning UI Recovery from the filename you provided and simply stored V5.16.00.33.00_2015022623.hd at the root of the thumb drive. I put the thumb drive in the control panel usb port and started the machine in firmware download mode *0# however I was not seeing any activity from the thumb drive.

Next I also took a similar system recovery file that was previously titled System Recovery CLX_9301_9201_EV11.11.14.09_FS11.01.00.00.71.ehd and removed System Recovery from the filename and put that in the controller USB port and started the machine into firmware download mode... I took a different approach with regard to the process as well noting some suggestions from service manual to have front door and right door open. I also had seem a post about having the first cassette open as well. So with all of those open and starting in firmware download mode I finally started to see some activity from the thumb drive. I didn't see a change in the panel however so after I stopped seeing activity from the thumb drive I turned the machine off and decided to go back and try the UI recovery file once again with doors and cassette open and going into firmware download mode. Finally I saw some major activity on the thumb drive and after some time the panel finally changed the message from FIRMWARE DOWNLOAD MODE Ready to Receive Firmware... to Flashing in progress... PLEASE DO NOT SWITCH OFF. Eventually it said it was complete and it rebooted itself and I finally saw the spinner below the Samsung logo and eventually all the icons and the machine came to ready.

I think changing the filename along with perhaps attempting to load the System Recovery might have been the kicker or perhaps the open doors and cassette. At any rate I wanted to document all of this for others to consider if they have this same issue. Firmware does fix the boot loop issue.

Thank You for providing the firmware in the first place as this was not available from HP.