Samsung 8380

[joelsa12]

The copies get light on long runs???? I am confused. Brand new machine. Any suggestions besides send it back to Samsung.

[JustManuals]

Have you changed the cartridge?

[joelsa12]

????

Drum or toner cartridge. I mean the machine is brand new I would hope that there would not be too many things wrong with it. I already had to put a new yellow drum in it because it was deffictive. Would lightning strike twice in one machine? I am really not impressed with the quality of this machine.

[pacman]

Firmware update?

[joelsa12]

I did do the update.

That has been done, but I called Samsung on this yellow drum on the machine that went bad, and they had me roll it back. They said they were having issues with the new firmware. I do not know the number off the top of my head, but it is the lastest minus one.

[copytechman]

I'd second the firmware thing, I have 2 of these and I'd have to check what the latest software is, I think IIRC that its 81, but I'll get back to ya.. the latest software supposedly fixes a buncha things...

Regards!
A.

[pacman]

.811 is the latest,

[copytechman]

Just checked, 83 is the latest version!

Regards!
A.

[bronco31]

8380 firmware

can anybody email me any fw version (80 and up).. icant' find the file on my laptop and i need to restore a 8380.. samsung says theyll email it to me.. could be weeks as the fw service.samsung portal is down for a few weeks or so they say.. thanks...

Frank
sevenfold729@yahoo.com

[gerryhuerta]

Samsung Printers or Copiers

Having worked for a dealer that carried Samsung as one of their product line, I can say that this is one of the worst machines in the marjet today. Not only is the cost of operation high, It is also a poor design. I honestly believe that 4 of 5 of these machines sold was returned to the shop in days.