Samsung 8380

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  • joelsa12
    Trusted Tech

    250+ Posts
    • Nov 2008
    • 260

    #1

    Samsung 8380

    The copies get light on long runs???? I am confused. Brand new machine. Any suggestions besides send it back to Samsung.
  • JustManuals
    Field Supervisor

    5,000+ Posts
    • Jan 2006
    • 9838

    #2
    Have you changed the cartridge?

    Comment

    • joelsa12
      Trusted Tech

      250+ Posts
      • Nov 2008
      • 260

      #3
      ????

      Drum or toner cartridge. I mean the machine is brand new I would hope that there would not be too many things wrong with it. I already had to put a new yellow drum in it because it was deffictive. Would lightning strike twice in one machine? I am really not impressed with the quality of this machine.

      Comment

      • pacman
        I can turn a screw...

        250+ Posts
        • Apr 2009
        • 318

        #4
        Firmware update?

        Comment

        • joelsa12
          Trusted Tech

          250+ Posts
          • Nov 2008
          • 260

          #5
          I did do the update.

          That has been done, but I called Samsung on this yellow drum on the machine that went bad, and they had me roll it back. They said they were having issues with the new firmware. I do not know the number off the top of my head, but it is the lastest minus one.

          Comment

          • copytechman
            Senior Tech

            Site Contributor
            500+ Posts
            • Nov 2008
            • 929

            #6
            I'd second the firmware thing, I have 2 of these and I'd have to check what the latest software is, I think IIRC that its 81, but I'll get back to ya.. the latest software supposedly fixes a buncha things...

            Regards!
            A.

            Comment

            • pacman
              I can turn a screw...

              250+ Posts
              • Apr 2009
              • 318

              #7
              .811 is the latest,

              Comment

              • copytechman
                Senior Tech

                Site Contributor
                500+ Posts
                • Nov 2008
                • 929

                #8
                Just checked, 83 is the latest version!

                Regards!
                A.

                Comment

                • bronco31
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Aug 2009
                  • 174

                  #9
                  8380 firmware

                  can anybody email me any fw version (80 and up).. icant' find the file on my laptop and i need to restore a 8380.. samsung says theyll email it to me.. could be weeks as the fw service.samsung portal is down for a few weeks or so they say.. thanks...

                  Frank
                  sevenfold729@yahoo.com

                  Comment

                  • gerryhuerta
                    AccService
                    • Jul 2009
                    • 198

                    #10
                    Samsung Printers or Copiers

                    Having worked for a dealer that carried Samsung as one of their product line, I can say that this is one of the worst machines in the marjet today. Not only is the cost of operation high, It is also a poor design. I honestly believe that 4 of 5 of these machines sold was returned to the shop in days.

                    Comment

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