Samsung SCX 6545 SMB Scanning

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  • Jude
    Trusted Tech

    Site Contributor
    250+ Posts
    • Oct 2009
    • 256
    #1

    Samsung SCX 6545 SMB Scanning

    Machine has been installed for six months no trouble. Customer calls me with SMB scan issues. The scanner will scan but immediately prints out error report. No indication what the error is-just a scan to server report "destination status failed." I checked all indications:
    1. I can ping to machine from server to device. (Server is running Win Server 2003)
    2. I can also test successful to server in Samsung web admin for device
    3. I can print to the device.
    4. I can copy on device.
    5. I cannot scan from the device to Win server 2003 fully shared folder on shared drive SMB scanning

    Please help. I already have the manual thank you very much.
    Tags: None
    • BSGINC
      Technician
      • Jan 2012
      • 19
      #2
      Re: Samsung SCX 6545 SMB Scanning

      Most Likely the issue is a firewall on the network is turned on. If they have a firewall turned on on the internal network port 3900 may be blocked. the second thing I have run into with the Samsung models is they send a ping request out to the destination, if the firewall blocks incoming ping requests the scan will fail. Try that and see what happens.

        Comment

        • toni
          Junior Member
          • Mar 2009
          • 8
          #3
          Re: Samsung SCX 6545 SMB Scanning

          Hi I really feel the same, I'm scanning to FTP

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22932
              #4
              Re: Samsung SCX 6545 SMB Scanning

              Was there an extended power outage? I have a customer whose main server is set to DHCP. If the power is off long enough it will choose a new IP address.

              This has happened so many times now that the secretary now knows how to ping the server hostname, get the current IP, and reprogram the one touch memories.

              Why is it set to DHCP? No idea, but they aren't going to change anything. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Chronomos
                  #5
                  Re: Samsung SCX 6545 SMB Scanning

                  man, make sure the smb port 139 is released if it is not released, scan testing using the smb port 445.


                  att,
                  bruno Sartori

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