Samsung errors

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  • faxgoddess
    Technician

    50+ Posts
    • Apr 2012
    • 70
    #1

    Samsung errors

    Hey guys, I've got a Samsung 6x45 machine that is giving an odd "CRU fuse error" and displays (according to a tech) "43323DEC1P949RTMD". He says his customer can turn the machine off and back on, which will result in the machine working temporarily. We cannot find any reference to this error in our manuals. I was hoping someone would have heard of it and can offer a suggestion (besides to dump the machine). My tech has already replaced the fuser and the drum/toner unit.

    Any assistance would be greatly appreciated.
    "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will."
    --Vince Lombardi
    Tags: None
    • Chrisrayburn
      Junior Member
      • Jul 2012
      • 7
      #2
      Re: Samsung errors

      Samsung has a lot of firmware problems you should redo the firmware an do a memory clear that fixes a lot of our samsung problems.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22930
          #3
          Re: Samsung errors

          Like Kyocera, Samsung has "engineering codes" which don't appear in any manual, and don't come up very often. About your only hope of making sense of this is calling the dreaded hotline, getting transferred 4 times, and eventually getting some good information. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Elmtech
              Trusted Tech

              100+ Posts
              • Nov 2013
              • 155
              #4
              Had one of these recently turned out it was an electrical issue. Make sure the machine is plugged directly into the wall socket and try another electrical outlet if possible

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