CLX-4195FW

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  • Gazzahos
    Technician
    • May 2014
    • 38
    #1

    CLX-4195FW

    We are having more and more customers contact us about there In House Desktop MFP's and Printers. I have created this thread to spark some comments that could help people over the phone to "Help Themselves". The cost for a lot of these customers to repair the device means that they are more likely to replace it than repair it. However, if you give SOME support to them would they come back to you when that decision has been reached?

    For this model a customer rang with the MFP locked in the Samsung screen, but were still able to print through the network. Is this common and could they have helped themselves out of it?

    So far the only problem I have had to correct is a dislodged Pick Up roller that was causing P/J's. Any feedback to help the masses is greatly appreciated!
    Tags: None
    • Gazzahos
      Technician
      • May 2014
      • 38
      #2
      Re: CLX-4195FW

      Another scenario is customers pulling there desktop MFP apart to remove a P/J. Then when it is put back together it does not work. If the customer lets the waste toner receptacle fall over while out of the MFP, toner covers the sensor and the MFP thinks the waste is full. A quick vacuum out of the container quickly gets it back up and running.

        Comment

        • Gazzahos
          Technician
          • May 2014
          • 38
          #3
          Re: CLX-4195FW

          Originally posted by Gazzahos
          We are having more and more customers contact us about there In House Desktop MFP's and Printers. I have created this thread to spark some comments that could help people over the phone to "Help Themselves". The cost for a lot of these customers to repair the device means that they are more likely to replace it than repair it. However, if you give SOME support to them would they come back to you when that decision has been reached?

          For this model a customer rang with the MFP locked in the Samsung screen, but were still able to print through the network. Is this common and could they have helped themselves out of it?

          So far the only problem I have had to correct is a dislodged Pick Up roller that was causing P/J's. Any feedback to help the masses is greatly appreciated!
          After searching the net and finding posts that stated update firmware and press clear , stop or power keys for 30 seconds (all of which didn't work), or replace the Main board. The solution for the problem in this instance is to replace the control panel.
          Importantly the MFP can still be browsed by the web page and values changed or added. You can even get it to print out usage and configuration pages from the web page.

          Part number for the Control Panel is JC95-01676A

          I hope this helps someone in the future.

            Comment

            • blackcat4866
              Master Of The Obvious
              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22599
              #4
              Re: CLX-4195FW

              In my experience this particular segment of $200 desktop MFPs attracts a specific group of buyers that won't spend a penny in maintaining it. These carry-in warranty seekers would frequently lie about the warranty qualification. And if you try to bill them, they'll just abandon the equipment. They most likely will not buy new equipment from you, regardless of how much support you provide.

              If you're bored and need something to do, it's a great way to lose money consistently. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Gazzahos
                  Technician
                  • May 2014
                  • 38
                  #5
                  Re: CLX-4195FW

                  Originally posted by blackcat4866
                  In my experience this particular segment of $200 desktop MFPs attracts a specific group of buyers that won't spend a penny in maintaining it. These carry-in warranty seekers would frequently lie about the warranty qualification. And if you try to bill them, they'll just abandon the equipment. They most likely will not buy new equipment from you, regardless of how much support you provide.

                  If you're bored and need something to do, it's a great way to lose money consistently. =^..^=
                  In Aus now you get any customer calls through the GSPN interface. Already OK'ed for warranty in most cases. An upfront fee that has to be paid weeds out the others.

                    Comment

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