MX-5070N: No Preview while using the glass plate?

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  • PacMusee
    Technician

    50+ Posts
    • Aug 2016
    • 55

    #1

    [Misc] MX-5070N: No Preview while using the glass plate?

    Hello,

    We just got a brand new machine, a Sharp MX-5070N. We've had some nice Sharp units for some years previously (MX-5001N, M503N, M363N), and now we're on the next generation level. But I can't understand why a simple procedure like the Preview option while using the glass instead of the top feeder would be disabled! It's still possible on our other MFP (MX-M565N & M365N), but there's a message popping up when I try to do the same on the 5070, either as a copy or a scan, saying this feature is not available. I'd say it's sometimes pretty useful when you want to copy or scan an unusual size format, and need to see if it's going to be ok first (that's why the Preview feature exists, right?)!

    I've checked the manual, without finding anything related to this yet (you know how big these are!). I know it's a relatively new machine, so maybe not that many of you have encountered it yet. But if anyone has a clue as to enable the Preview feature when not using the top feeder, that would be awesome!
  • faxman28
    Trusted Tech

    Site Contributor
    250+ Posts
    • Nov 2010
    • 436

    #2
    Re: MX-5070N: No Preview while using the glass plate?

    the user manual states, preview not available from document glass, BEFORE USING THE MACHINE, PREVIEW SCREEN about page 1-17.


    Contact your local Sharp dealer or Sharp tech support, depending if you are a dealer or end user. There can be many reasons why this feature is not available.

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    • PacMusee
      Technician

      50+ Posts
      • Aug 2016
      • 55

      #3
      Re: MX-5070N: No Preview while using the glass plate?

      There is no mention of that in the user manual in this section! Where did you get that quote? I've search with keywords preview or glass and it never appeared...

      I'm an end user, but I prefer to figure out how the thing works first before calling a technician in (because there is no service by phone only).

      Comment

      • harleyrider
        Trusted Tech

        250+ Posts
        • Oct 2011
        • 348

        #4
        Re: MX-5070N: No Preview while using the glass plate?

        As faxman stated page 1-17 in the operation manual of the mx-4070n. I don't have a 5070 manual downloaded and haven't got any 5070's yet but they are pretty much the same machine.

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        • PacMusee
          Technician

          50+ Posts
          • Aug 2016
          • 55

          #5
          Re: MX-5070N: No Preview while using the glass plate?

          My version of the manual (same for 4070 or 5070, as many models are listed on the front page)) doesn't show anything like that at all! I guess I should join a screenshot to prove it...

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          • harleyrider
            Trusted Tech

            250+ Posts
            • Oct 2011
            • 348

            #6
            Re: MX-5070N: No Preview while using the glass plate?

            operation manual not service manual.

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            • PacMusee
              Technician

              50+ Posts
              • Aug 2016
              • 55

              #7
              Re: MX-5070N: No Preview while using the glass plate?

              Yes. I can tell the difference between a service and user's manual...

              This is the manual I'm refering to:

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              • thomfish
                Trusted Tech
                • Jul 2014
                • 101

                #8
                Re: MX-5070N: No Preview while using the glass plate?

                Originally posted by PacMusee
                Yes. I can tell the difference between a service and user's manual...

                This is the manual I'm refering to:
                http://siica.sharpusa.com/portals/0/...ser_Manual.pdf

                Page 14 (MX-4070n) mention if you are scanning from ADF

                Comment

                • PacMusee
                  Technician

                  50+ Posts
                  • Aug 2016
                  • 55

                  #9
                  Re: MX-5070N: No Preview while using the glass plate?

                  Well, it looks like the earlier version of the manual intended for fewer types of MFP is different:


                  They removed the notice I suppose you were refering to!

                  That explains our misunderstanding... And it will definitely need a call to a rep to get more info on this!

                  Comment

                  • PacMusee
                    Technician

                    50+ Posts
                    • Aug 2016
                    • 55

                    #10
                    Re: MX-5070N: No Preview while using the glass plate?

                    Originally posted by thomfish
                    Page 14 (MX-4070n) mention if you are scanning from ADF
                    http://www.sharp.co.uk/cps/rde/xbcr/...070_ex_spl.pdf
                    This is another version of a manual! I can't understand why they removed the information in the latest version...

                    Comment

                    • harleyrider
                      Trusted Tech

                      250+ Posts
                      • Oct 2011
                      • 348

                      #11
                      Re: MX-5070N: No Preview while using the glass plate?

                      yep my version is the first and it is on page 1-17 go figure

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                      • faxman28
                        Trusted Tech

                        Site Contributor
                        250+ Posts
                        • Nov 2010
                        • 436

                        #12
                        Re: MX-5070N: No Preview while using the glass plate?

                        Originally posted by PacMusee
                        There is no mention of that in the user manual in this section! Where did you get that quote? I've search with keywords preview or glass and it never appeared...

                        I'm an end user, but I prefer to figure out how the thing works first before calling a technician in (because there is no service by phone only).
                        e

                        Contact your local Sharp Dealer, The user manual you down loaded from Sharp USA was created in march of this year and on 2-15 it shows to use preview for copy off the glass. the user manuals most of us that are techs are probably from the sharp tech support site. these are from sept and December 2015. Maybe Sharp is adding that feature back into the machine, Haven't seen anything yet via firmware upgrade or someone at Sharp made a big booboo when doing the user manual for all the color machines in this series as the 5050,5070,6050,6070 were just released here in USA.

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                        • faxman28
                          Trusted Tech

                          Site Contributor
                          250+ Posts
                          • Nov 2010
                          • 436

                          #13
                          Re: MX-5070N: No Preview while using the glass plate?

                          FYI

                          TB 1415, item 125 the preview from OC should be fixed ?

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