[CQ] MX-4110 Font looks bold randomly only on prints

[bullet34]

I could not reproduce the problem on the MX-4110N, but it is happening often to the customer. It is for a church, so when people in congregation see bold, they are susposed to read allowed. I could see how that would cause a problem...lol. It does not occur on every page or in the same location, but every now and then one line looks like it is in bold font. I checked the file on the PC, it is not bold.......longshot I know, but any ideas?

[driving lots of miles]

Re: MX-4110 Font looks bold randomly only on prints

PDF files are known to cause these issues.

[buzz]

Re: MX-4110 Font looks bold randomly only on prints

May want to see if problem is eliminated by running a copy job instead. This will eliminate the print driver. If the problem is only from the computer, then you might want to try a newly installed and current print driver from sharpusa.com. Other things to consider, instead of the PCL driver for windows, try the PPD. I had some printing issues in Excel that worked better with PPD, or maybe even the Postscript as an alternative. Other suggestions: update firmware, try converting the file into another type (word to pdf, pdf to jpeg...), pray.

hope it helps

[EasyRider]

Re: MX-4110 Font looks bold randomly only on prints

What they said...
And, I've even had the customer copy the file to a thumb drive and it will print fine when it wouldn't from the pc.
We usually tell our customers to change to the PS driver instead of the PCL6 and that is working well.
YMMV

[bullet34]

Re: MX-4110 Font looks bold randomly only on prints

Im going to go try some different driver options this afternoon. I will update if it works. Thanks

[bullet34]

Re: MX-4110 Font looks bold randomly only on prints

UPDATE:I found out that the designing of documents was being done on a Mac, then converted to PDF and printed from a Windows PC. I downloaded the PS driver and no longer get the random shading. Thanks for the lead in the right direction.

[ntbann]

Re: MX-4110 Font looks bold randomly only on prints

Another thing you can try is in Adobe reader under advanced settings there is a check box print as image. This has helped us in the past with Adobe problems.