calibri fonts do not print job disappears

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  • mlsharpskaraborg
    Technician
    • Nov 2015
    • 16

    #1

    calibri fonts do not print job disappears

    When we print from office and the fonts is Calibri, the document disappears. It have work before and just stop working, they work in a terminal server environment but nothing have update. If we make a new document and print that document is working. Have hade problem on MXC301 and MX2314 so fare and it 3 different customers. Any idees?
  • OlliK1969
    Trusted Tech

    250+ Posts
    • Nov 2016
    • 309

    #2
    Re: calibri fonts do not print job disappears

    New Firmware, there is a problem with print jobs

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    • mlsharpskaraborg
      Technician
      • Nov 2015
      • 16

      #3
      Re: calibri fonts do not print job disappears

      Originally posted by OlliK1969
      New Firmware, there is a problem with print jobs
      I have new firmware. But no luck anyway
      PS drivers is working.
      Have only try this on MXC301.
      Last edited by mlsharpskaraborg; 11-07-2017, 08:56 AM.

      Comment

      • OlliK1969
        Trusted Tech

        250+ Posts
        • Nov 2016
        • 309

        #4
        Re: calibri fonts do not print job disappears

        MX-C301 >03.00.M1.a0 newest Version, print problems with apple
        MX-2314 07.01.G2 ->07.01.G2.f0 Unable to print PDFs from Sharpdesk mobile,MFP in release with mac,Incorrect gradient fill printing from Office 2016 for Mac/Windows

        From the Sharp-FTP-Server


        Or change truetype to bitmap ---> test
        change graphic mode ---> test

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22936

          #5
          Re: calibri fonts do not print job disappears

          I saw something like this on an HP printer. Microsoft Office Suite 2013 had just come out and my customer had just upgraded.
          They discovered that when using the default font "Calibri" several characters printed as spaces (or blank) mainly from Word, but affect the other Office applications also. It was always the same 6 or 8 characters that vanished. If you changed font to anything else, it printed fine.

          Their IT clearly understood that it was a bug in Office Suite. Since it was a server based setup, their IT simply changed the default font to Arial in all Office Suite applications. I never hear another word about it. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • mlsharpskaraborg
            Technician
            • Nov 2015
            • 16

            #6
            Re: calibri fonts do not print job disappears

            Thanks fore the ides. The tips u have give have I already try and they all solves the problem.
            But I guess I need to do it that way. Maby it will start working someday again.
            Thansk

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